Service Supervisor

ACME ELECTRIC MOTOR INC • Rochester, MN

3d • $60,000 - $70,000 • Onsite

About The Position

Acme Tools is seeking a motivated and experienced Service Supervisor to oversee our service and parts department. This role is crucial for maintaining our high standards of customer service, safety, and operational efficiency. The ideal candidate will have a strong mechanical background, excellent leadership skills, and a commitment to fostering a positive and productive work environment.

Requirements

• A valid Driver’s License with a clean driving record
• A strong mechanical aptitude and in-depth knowledge of gas engines, internal combustion engines, electric motors, pumps, and electrical systems
• The ability to read and schematics
• Strong written and verbal communication skills
• Excellent customer service skills
• Strong computer skills and the ability to learn new software
• Willingness to work indoors and outdoors in all seasons

Nice To Haves

• At least 3 years of shop supervisory experience or 5 years of general management experience
• An associate degree or higher in a related field

Responsibilities

• Training, appraising, and supervising service and parts department employees
• Utilizing the most cost-efficient and effective means for all service orders while upholding Acme Tools’ customer service and safety standards
• Managing day-to-day operations (reviewing daily productivity reports, maintaining inventory, ordering parts, participating in department interviews, employee relations and terminations, and creating cost budgets and profitability within the department, etc.)
• Planning and coordinating schedules for Parts Associates and Service Technicians to optimize productivity and ensure goals are being met
• Evaluating proficiency, keeping Service Technicians adequately trained, and advising the team on motor repair and refurbishment techniques
• Managing and driving positive customer experiences
• Ensuring Service Technicians are being held accountable for the quality of their work
• Maintaining a safe and secure work environment by adhering to and striving to improve safety standards and reporting any suspicious activity
• Completing related tasks as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree