Service Supervisor

Toromont Cat • Pointe-Claire, QC

1d • Hybrid

About The Position

Toromont Cat is looking for a Service Supervisor to join the team! The Service Supervisor is a main liaison for corporate initiatives, providing leadership and direction to a team of technicians, ensuring the highest quality of standards meets consistent customer satisfaction in conjunction with the operations and increased market share.

Requirements

• Minimum post-secondary education
• Minimum 3 years of experience in a supervisory position

Nice To Haves

• Technical experience would be an asset

Responsibilities

• Model the way for safe, environmentally sound and healthy work behaviours in support of Toromont's Health and Safety Policies, Programs and initiatives
• Provide excellent customer service as key contact for shop service requirements and schedule work orders to maximize productivity of shop operations
• Promote customer satisfaction, follow up on repairs and collaborate with other departments to deliver high level service
• Train and coach team members to meet and exceed customer and business expectations by administering performance evaluations
• Provide direction on financial implications of work orders including customer pay, warranties, claims, policies and redos
• Create quotes and review and prepare invoices for internal and external customers
• Manage work-in-progress (WIP) and contamination control
• Investigate and report accidents or near misses
• Identify and resolve issues by initiating corrective actions on shop floor and for office procedures
• Encourage continuous improvement for shop operations through regularly scheduled meetings and associated training
• Assist the PSM with the management of fixed assets in the shop and preparation for capital expenditures

Benefits

• Competitive total rewards including: wages, benefits, and premiums (as eligible)
• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree