Service Supervisor

Flix Brewhouse•Mansfield, TX

9d•$18 - $22•Onsite

About The Position

Join the team at Flix Brewhouse, the first-ever cinema brewery in America, where we blend the love of film with the joy of craft beer and delicious food! As the Service, or "Front of House", Supervisor you will have the opportunity to create exceptional experiences for our guests by assisting the management team in managing daily operations and developing team members. You'll have the opportunity to learn about financial and operations performance, as well as guest experience, and use your problem-solving skills to work calmly under pressure in a fast-paced environment.

Requirements

Must be 21 years of age or older.
Some experience working in the restaurant or customer service industry.
Strong understanding of safety, sanitation, and alcohol service requirements.
Self-motivated, positive, and passionate about your work.
Ability to lift up to 50 pounds.
Ability to be on your feet for extended periods of time.
Track record of creating a positive work culture and maintaining low turnover.
Ability to drive operations to success.
Extensive knowledge of safety, sanitation, and food handling procedures.
Professional communication skills required.
Ability to work in a team environment, develop staff and mentor hourly team.
Ability to work calmly and effectively under pressure.
Must have problem solving abilities, be self-motivated and organized.
Have a commitment to quality service and food and beverage quality.
Ability to motivate team members to achieve a common goal.
Thorough knowledge of and adherence to the law with regard to: Licensing Laws, Labor Laws, Health and Safety Regulations, Food Handling and Hygiene Laws, Fire Regulations and Procedures, First Aid Procedures.
Food and alcohol handlers licensing required.

Nice To Haves

Ability to inspire and motivate your team.

Responsibilities

Assisting the management team in managing daily operations including food processes, projection procedures, equipment, development and performance of team members.
Learning and assisting managers with financial and operational performance of the cinema, as well as complete satisfaction of guests.
Ensuring guest satisfaction is delivered by management and team members providing genuine hospitality and exceeding guest expectations.
Adhering to company standards and service levels to increase sales and minimize costs.
Delivering the targeted financial return.
Ensuring compliance with operational standards, company policies, and Federal/State/Local laws.
Auditing service by team members and providing feedback.
Responding to complaints and taking appropriate action to ensure guest satisfaction.
Ensuring proper security procedures, safe working and guest environment.
Providing direction to team members regarding operational and procedural issues.
Displaying a pro-active and innovative approach to skills development and standards with your team.
Acting with initiative in planning for the future and possible consequences.
Being pro-active in getting things done and exceeding expectations of both guests and team members.
Developing interactive guest relations and awareness of any possible future requirements. Relaying such information and ideas to the management team for the enhancement of the guest expectation.
Setting a good example of the company dress code and appearance standards, ensuring that your team fully complies with all expectations.
Enforcing all alcohol and food licensing and regulations.
Enforcing sanitary practices for food handling, general cleanliness, and maintenance of cinema.
Understanding and reporting Workers' Compensation and General Liability claims using proper procedures.
Working closely with the management team to identify and develop team members for future leadership roles.