Service Supervisor

Papé Group • Fowler, CA

2d • Onsite

About The Position

Pape' Machinery, a premier capital equipment dealer in the West, is seeking a Service Supervisor to lead their Service team in Fowler, CA. This role involves the supervision and management of all shop processes, financials, mechanic development, and customer satisfaction. The Service Supervisor will ensure the service staff manages the work order process efficiently, maximizing customer communication and satisfaction. The ideal candidate is a strong leader, results-driven, and dedicated to creating a positive customer experience.

Requirements

• Prior experience as a Mechanic, Service Writer, Service Supervisor, or Service Manager with knowledge of construction and forestry equipment, preferably John Deere.
• Prior operational experience with an understanding of budgeting, staffing, and personnel procedures.
• Computer skills, including Microsoft Office suite.
• Leadership skills and mindset.
• Ability to maintain good customer and employee relations.

Responsibilities

• Supervision and management of all shop processes, financials, mechanic development, and customer satisfaction.
• Ensuring service staff manages the work order process for consistency, efficiency, and maximized customer communication.

Benefits

• Competitive pay based on your skills, training, and experience level.
• 401(k) & Roth 401(k) Retirement Plans with Company Match
• Medical, Dental, Vision and Prescription Insurance
• Flexible Spending Accounts (Flex Plans)
• Life Insurance
• Short- and Long-Term Disability Insurance
• Employee Assistance Program
• Online and Instructor-Led Training
• Tuition Reimbursement for Training Programs
• Progressive Vacation Plans
• Sick Leave
• 7 paid holidays each year
• Advancement opportunities (promoting from within)
• Training and mentoring

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed