Service Superintendent

Dowbuilt • Friday Harbor, WA

67d • $95,000 - $115,000 • Onsite

About The Position

Dowbuilt is seeking a Service Superintendent to plan, manage, and execute a variety of projects and work within occupied high-end residences. This role requires a blend of craftsmanship, project management foresight, communication skills, and problem-solving abilities to deliver outstanding results and uphold Dowbuilt's values and client commitments. The Service Superintendent will collaborate with a diverse range of individuals, both internally and externally, to develop projects and provide optimal solutions for clients.

Requirements

• At least 7 years of residential construction experience – high-end preferred
• OSHA 10 and CPR / First Aid certifications
• A focus on safety and security
• Working knowledge of all phases of carpentry
• Working knowledge of building codes, inspections and permit requirements
• Working knowledge of operation and basic troubleshooting of home mechanical, electrical and plumbing systems
• Working knowledge of fine finish care and maintenance practices
• Working knowledge of Microsoft Office Suite (Word, Excel, Outlook, etc.), web-based applications (i.e., Smartsheet, Insightly, ShareFile, Slack, etc.) and/or Bluebeam / Adobe Acrobat
• Professional and succinct communication skills
• The ability to listen actively, follow instructions, take notes, ask for help, and suggest solutions
• The drive to learn, develop skills, and share knowledge with others
• The ability to collaborate and problem solve with others
• Composure when stressed or facing difficult objectives
• Confidentiality of client and company proprietary information
• Professional demeanor and appearance
• U.S. work authorization

Responsibilities

• Developing and maintaining long term relationships with assigned service clients; serving as the primary contact and Dowbuilt representative for all client requests
• Preparing for and planning site meetings with clients as necessary
• Collaborating with clients, designers, architects, subcontractors, household staff, and Dowbuilt employees to develop scope of work for service projects
• Serving as a subject-matter expert and primary point of contact for all client inquiries and requests
• Creating and managing weekly schedule; maintaining a current calendar and identifying personal schedule gaps in advance
• Proactively maintaining service lists for each client to ensure sufficient work for yourself and, at times, a Service Foreman
• Assisting clients and subs in developing scopes of work
• Communicating all scope and schedule details and changes to client and Service Manager regularly; confirming that all work is complete and satisfactory within established scope
• Ensuring that all promised deadlines are met, that changing scopes and deadlines are identified early and that new costs and deadlines are communicated to the team and client
• Assisting Service Manager with estimates by providing expected labor, subcontractor, and material requirements associated with scopes of work; managing labor and resources to estimate
• Submitting material purchases with appropriate job numbers and assist with invoice approvals as required
• Maintaining a safe, secure, clean and organized work site; ensure all tools and equipment are removed each day; maintaining security and privacy of client properties and information at all times
• Performing, managing, and being responsible for all work being done to the highest standard of workmanship
• Assisting Service Manager to establish, coordinate, and facilitate Maintenance Programs for new and existing clients; performing routine preventative maintenance and ensuring that our clients’ homes run smoothly; proactively identifying areas in need of repair; inspecting and diagnosing problems as needed
• Supervising subcontractors to ensure safe operations, work quality, schedule, and cost; maximizing subcontractor and crew productivity; managing subcontractor performance and behavior on site
• Ensuring job-site safety procedures are in place and strictly administered; conducting safety meetings with subcontractors and service foremen
• Preparing daily Field Reports with hours, providing a recap of the service work that was performed
• Identifying and communicating potential leads and opportunities to Service Director
• Establishing and cultivating professional and personal contacts in the building industry
• Cleaning and maintaining company service vehicle

Benefits

• Competitive pay commensurate with skills and experience
• 100% paid Medical, Dental, Vision, short-term disability and $50k in basic life insurance for full-time employees – 1st of the month following DOH
• 35% Medical and 30% Dental + Vision coverage for eligible dependents
• 401(k) retirement savings plan with 3% employer safe harbor contribution
• 8 paid holidays each year, no waiting period
• Paid Time-Off (PTO) – 2.31 hours per week to start (120 hours annually) with an increase to this accrual each January with years of service up to max 192 hours/24 days annually
• Mentorship and career development opportunities
• Annual discretionary bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed