Service Specialist

Trane Technologies•Tempe, NC

4d•Remote

About The Position

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go. Where is the work: Virtual What's in it for you: Trane Technologies is hiring a remote Service Specialist to join our team. In this role you will be a key team member on our Service Sales team, and responsible for quoting and entering service work, ordering parts and necessary supplies, and ensuring that all service work is scheduled and executed.

Requirements

Bachelor’s degree or equivalent combination of education and experience.
Minimum two (2) years’ experience in project management, HVAC or related preferred.
Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles.
Experienced and knowledgeable in contracting processes and estimating associated with the installation of HVAC systems and managing subcontractors preferred.
Computer skills are essential.
Highly organized and strongly customer service oriented.

Responsibilities

Responsible for timely completion of assigned projects, financial performance, and the highest level of customer satisfaction.
Plan and analyze assigned projects, establish schedules, project parameters, and set procedures to accomplish system objectives, involving complex service applications.
Create estimates and generate proposals.
Entering projects, ordering parts, tracking parts, scheduling labor internally and with customer, reviewing completion of projects and billing coordination.
Responsible for entering service estimates, issuing purchase orders, and generating work orders.
Manage service projects from estimate to completion.
Receive and qualify subcontractor proposals.
Assist Sales develop projects as needed.
Communicates with customers and their representatives, including building owners, mechanical contractors, other trades, subcontractors, and field support staff.
Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and assigned staff.
Ensure that all assigned staff and subcontractors are working in a safe manner per Trane and OSHA policies.