Service Specialist

Opensity Solutions•Raleigh, NC

6d•$0 - $19•Onsite

About The Position

The Service Specialist at Opensity Solutions is responsible for delivering high-quality on-site administrative and operational support services within a client office environment. This role plays a key part in ensuring smooth day-to-day office operations by providing services across mail handling, copy/print production, reception, hospitality, facilities support, and general office coordination. The Service Specialist serves as a front-line representative of Opensity Solutions, ensuring exceptional customer service, operational efficiency, and a professional workplace experience for clients and visitors.

Requirements

Strong customer service skills with a professional, client-focused attitude.
Ability to multitask and manage multiple responsibilities in a fast-paced environment.
Strong attention to detail and commitment to accuracy in all tasks.
Ability to communicate effectively and professionally with clients, visitors, and team members.
Basic proficiency with office equipment and Microsoft Office applications preferred.
Ability to resolve issues with tact, professionalism, and sound judgment.
Reliable, flexible, and team-oriented with a strong work ethic.
1+ year of experience in customer service, administrative support, hospitality, facilities, or office services preferred.
Experience in a corporate, professional services, or client-facing environment is a plus.
High School Diploma or GED required.
Ability to lift or move up to 40 lbs as needed.
Ability to push, pull, or carry items using wheeled carts with loads up to 75 lbs.
Ability to stand, walk, bend, kneel, sit, and perform physical tasks throughout the workday.

Nice To Haves

Additional training in customer service, office administration, or facilities support is beneficial.

Responsibilities

Sort, meter, distribute, and track incoming and outgoing mail and accountable packages according to established schedules and procedures.
Ensure accurate handling and timely delivery of all mail and courier items within the client environment.
Maintain organization and proper storage of mailroom materials and supplies.
Accurately complete copy, print, and scan requests based on written instructions and client requirements.
Ensure quality control, accuracy, and timely completion of all production tasks.
Maintain and operate copy/print equipment and report any technical issues or supply needs.
Answer incoming phone calls and route inquiries to appropriate individuals or departments.
Greet and professionally announce visitors in a courteous and welcoming manner.
Provide exceptional customer service while representing the client and OpenSity Solutions in a professional manner.
Assist with general front desk operations and visitor management.
Coordinate setup, maintenance, and readiness of conference rooms, meeting spaces, kitchens, and common areas.
Ensure all hospitality spaces are clean, organized, and fully stocked with necessary supplies.
Support catering setup, meeting preparation, and general hospitality requests.
Manage inventory of kitchen and office supplies and place orders as needed.
Support catering setup, meeting preparation, and general hospitality requests.
Assist with basic facilities support tasks including office moves, hanging signage or artwork, and maintaining office organization.
Monitor and report maintenance issues or equipment concerns to appropriate stakeholders.
Maintain cleanliness and functionality of shared office spaces, including copy rooms and supply areas.
Support general workplace upkeep to ensure a professional and well-maintained environment.