Service Specialist

KION Group•Wauwatosa, WI

6d•$65,000 - $140,000•Hybrid

About The Position

The Service Specialist will work with the Lifecycle Solutions and Services team, Sales, and other Dematic departments to prepare safe, creative, and competitive estimates for all aspects of services offered, including Audits, Preventative Maintenance, Remote Support, Proactive Services, Digitalization, and Training, related to Dematic and non-Dematic equipment using established estimating tools, processes, and automation. Working cross-functionally will require strong communication and collaboration skills, as well as a team-focused mentality. This employee can be based near any Dematic location in the USA. This role requires flexibility to work remotely as needed based on business demands.

Requirements

BS/BA in related discipline preferred or advanced degree.
2-4 years of successful experience in related field. Advanced degree may be substituted for experience, where applicable.
Microsoft Office: Word/PowerPoint/Excel (including Pivot Tables).
Demonstrates and applies a broad knowledge of field of specialization through successful completion of moderately complex assignments.
Successfully applies complex knowledge of fundamental concepts, practices, and procedures in area of specialization.
Demonstrates knowledge of organization's business practices and issues.

Nice To Haves

Salesforce / SAP / AutoCAD / Maestro experience is preferred.

Responsibilities

Completes estimates and proposals for services.
Coordinates with Lifecycle Solutions and Services team (or other department entities) as needed to complete estimates.
Performs reviews of service requests which may also include customers' standards specification and other documentation to determine requirements.
Supports sales staff in preparing for and/or facilitating customer conversations related to service offerings; may perform pre-sales support activities as needed.
Help generate the scope of work for services affecting our existing customers.
Provide assistance to estimating team through analysis, investigation, and coordination of information to support their efforts.
Prepares weekly status reports on all project activities.
Performs full range of standard work for the professional field.
Refers complex, unusual problems to others.
Provide general guidance or training to support and/or professional staff.
Identifies and resolves more complex problems and applies problem-solving skills in order to deal with most situations.