Service Specialist

Riverview Industries Inc•Perrysburg, OH

10d

About The Position

The Service Specialist will work directly with individuals, guardians, families, and County Boards in attending Individual Service Plan (ISP) meetings. This role requires knowledge of the services RVI provides and involves gathering data for tracking systems, communicating between various stakeholders, and representing RVI INC. at ISP meetings. The specialist will review and verify ISPs, create person-centered skill developments, and relay meeting information to relevant staff. Responsibilities include setting up individual documentation, completing paperwork accurately, participating in professional development, and collecting data for personal development and planning. The role also involves assisting with data entry, identifying and relaying concerns to management, providing consultation and guidance, developing community resources, and implementing documentation for service reimbursement and compliance with regulatory bodies like DODD, CMS, and OOD. Additionally, the Service Specialist will implement skill development and outcome training, enter ISP information into software systems, provide staff training on ISPs and compliance, act as a contact for documentation systems, review incident and injury reports, report safety violations, practice Universal Precautions, and perform other tasks as assigned. The role also includes participating in compliance reviews, committee meetings, and embodying Trauma Responsive Care practices.

Requirements

High school diploma or equivalent.
Habilitation programming for individuals with IDD.
Ability to complete mandatory IDD certification classes.
Completion of mandatory Blood Bourne Pathogens, CPR, and First Aid training.
Deal with problems involving several variables in familiar context.
Maintain accurate records.
Willingness to work with and cooperate with coworkers.
Ability to perform personal service duties, including but not limited to, feeding and bath rooming.
Excellent written and verbal communication skills.
Excellent organizational skills and proficiency in professional office procedures.

Nice To Haves

Prefer 2 years experience in IDD field, equivalent education, or combination of both.

Responsibilities

Working directly with the individual, guardian, family, and County Board in attending ISP meetings.
Being knowledgeable of the services RVI provides.
Gathers data for outcome tracking system.
Gathering information from the Department manager and DSP to take to the ISP.
Provide communication (both verbal and written) between employees, site management, RVI staff, guardians, other providers and County Boards.
Attend individuals annual ISP meeting to represent RVI INC. and services we can provide.
Review and verify the ISP for services, coding, outcomes, verbiage, and PAWS for RVI as the provider.
Working directly with team to create and write person centered skill developments and outcomes for RVI.
Relay meeting information and approved ISP to DSPs, team leads, and department directors.
Set up of individual's documentation in BID and paper. Offer documentation training when needed.
Completes all required paperwork, efficiently, and accurately.
Participate in professional development including training and seminars.
Collecting data of individual's goals monthly, quarterly and annually, to continue to work on person centered planning and personal development.
Assisting in collecting data for OTS and entering information into the system.
Identifies and relays concerns about individuals we serve to Department Managers and Operations Director.
Provides instruction and/or consultation in a variety of areas: home, work, community and transportation.
Provides guidance to individuals and families as necessary.
Participates in the development and expansion of community resources to address individual needs.
Responds to requests for information or referrals.
Implements and maintains a variety of documentation for service reimbursement, reports, records, correspondence, and other communication. To maintain RVI's compliance with DODD, CMS, OOD, and any other compliance needs.
Implements skill development and outcome training objectives for individuals in a variety of settings.
Enter new and renewed ISP information into Software Systems as needed.
Provide staff training on ISP's and individual specific training to RVI staff, to maintain compliance standards.
Be the contact person for Documentation Systems to assist staff.
Reviews incident and injury reports, assisting staff with writing reports following RVI reporting procedure.
Report safety violations or concerns to Safety Committee using the appropriate form.
Practice "Universal Precautions" (i.e. wear latex or similar gloves) according to required training procedures.
Performs other tasks as deemed necessary by Operations Director.
Work directly with co-workers to cover daily and/or weekly requirements as needed.
Assisting and contributing in Compliance reviews.
Participates in required committee meetings and training opportunities.
Provides information and performs internal compliance reviews.
Incident reporting/MUI reporter.
Embody Trauma Responsive Care practices.