Service Specialist, Employee Technology Support

Bloomberg•New York, NY

2d•$85,000 - $100,000•Onsite

About The Position

The Employee Technology Support (ETS) team is seeking a Service Specialist to deliver high-quality 2nd and 3rd line support across Windows, Mac OS, desktops, laptops, and mobile devices. You will partner with Service Desk, Technician, and Mobile teams as the primary escalation point for complex issues. You will also support problem management and assist with maintaining key infrastructure tools and collaboration spaces, while maintaining strong relationships with key stakeholders and business partners. The mission is to deliver expert support that enables every Bloomberg employee to do their best work through responsive service, trusted collaboration, and continuous improvement of how we operate.

Requirements

Strong working knowledge of Windows, including Active Directory — user and computer management, GPOs, OU structure, and group membership
Solid understanding of Mac OS — configuration, troubleshooting, and management in a corporate environment
Hands-on experience with SCCM for software deployment, patch management, and device compliance reporting
Good understanding of networking fundamentals — DNS, DHCP, TCP/IP, VPN, and common connectivity troubleshooting
Knowledge of software deployment processes and familiarity with enterprise package management tools
Experience supporting mobile devices (iOS/Android) in a corporate MDM environment (e.g., Intune, JAMF)
Passion for technology and enhancing the employee experience
Strong problem-solving and time management skills
Ability to work in a fast-paced, global environment
Capability to manage and deliver regional projects
Strong sense of ownership — transparent, accountable, and committed to doing what is right for employees, the team, and the business
Clear and effective communication skills, including with senior stakeholders
Root cause analysis skills — "Chase the why"

Nice To Haves

Degree in Computer Science, Networking, IT Security, or a similar field — or equivalent industry experience
Knowledge of Cisco, Slack, Miro, AI productivity tools and AV support
Familiarity with Python, PowerShell, or other scripting languages
ITIL certification
CompTIA A+

Responsibilities

Provide Service Desk, Desktop, and Mobile escalated support, prioritizing employee productivity and experience
Follow globally defined ETS workflows for incidents, requests, problems, and changes, ensuring consistent and reliable service delivery
Use dashboards and internal tools to prioritize and manage workload
Drive first time resolution and high-quality ticket handling
Identify automation and efficiency opportunities
Contribute to and use the knowledge base; identify gaps and partner with the Knowledge Management team
Partner with the Continuous Improvement and Product teams to drive service improvements
Proactively spot patterns and trends across the environment; raise tickets with the Incident Management team for any widespread or systemic problems, and drive resolution before issues escalate to wider business disruption