Service Shop Manager

Lyons Magnus•Arlington, TX

5d•Hybrid

About The Position

The Service Shop Manager will lead day-to-day operations of the Lyons Beverage Systems facility in Arlington, TX, overseeing a team of Service/Bench Technicians responsible for refurbishing returned juice equipment and servicing customer installations throughout the region. This is a working manager role — the right candidate will be equally comfortable directing the team and rolling up their sleeves to perform service and bench work alongside them.

Requirements

Supports the mission, values and vision of the company.
Maintains the best interest of Lyons Magnus first and foremost.
Work with employees of Lyons Magnus in a positive and constructive manner to maintain a professional relationship.
Demonstrates courtesy, discretion, friendliness and diplomacy.
Works within a team environment to share information and help others as needed.
Hands-on proficiency in electrical troubleshooting, light plumbing, and general mechanical repair — ability to perform technician duties as needed
Strong leadership and communication skills; ability to set expectations, hold team members accountable, and develop technician performance
Solid understanding of shop operations including parts inventory management, workflow scheduling, and documentation protocols
Basic computer proficiency required; duties include service call logging, inventory tracking, parts ordering, and shipping coordination using standard business software
Excellent written and verbal communication skills for both internal reporting and customer-facing interactions
Physical strength and dexterity to perform equipment service and bench repair tasks independently
Clean driving record
Proven experience managing a service team in a technical, mechanical, or equipment-related environment

Nice To Haves

Experience with beverage dispensing equipment or similar electromechanical systems preferred
Experience with beverage dispensing equipment or similar electromechanical systems preferred

Responsibilities

Oversee all shop operations including bench refurbishment workflow, field service dispatch, parts inventory, and technician scheduling
Manage, mentor, and evaluate Service/Bench Technicians; identify training needs and support professional development
Establish and enforce quality standards for equipment refurbishment and field service work
Ensure all team members adhere to documentation, recordkeeping, and safety protocols
Serve as the primary point of escalation for complex technical issues and customer concerns
Report on shop performance, team productivity, and equipment throughput to division leadership
Inspect, diagnose, and refurbish juice dispensing equipment returned from the field, returning units to service-ready condition
Install, maintain, and repair beverage dispensing equipment at customer locations throughout the local area
Log service calls, coordinate parts ordering, keep accurate inventory, and manage shipping activities using company systems
Maintain company-provided service vehicle in a clean, organized, and well-stocked condition
Represent Lyons Magnus professionally in all customer interactions