Service Shift Manager- PF Chang's- SeaTac Airport
About The Position
PF Chang's at SeaTac Airport is seeking a Service Shift Manager to foster a positive and inclusive work environment, maintain a welcoming atmosphere for customers, and exemplify professionalism. This role involves assisting with employee relations, coaching, counseling, and training. The manager will handle cash management, collaborate with kitchen staff, and ensure the dining area adheres to health and safety standards. Responsibilities include overseeing opening and closing procedures, delegating tasks, monitoring employee attendance and compliance with policies, and ensuring adherence to break and overtime requirements. The position also requires handling customer complaints and emergencies, making quick decisions, and ensuring compliance with company, brand, and airport operating procedures. Other duties as assigned.
Requirements
- High school diploma or completion of technical school program or company training program in restaurant management/food service, etc. highly preferred.
- Minimum of 3 years in restaurant/food service with 1 year of leadership experience required.
- Must be able to obtain alcohol awareness and/or ServSafe Food Safety certification.
- Experience using restaurant management software, POS systems, and other relevant tools.
- Ability to read, write and comprehend instructions; create correspondence and memos.
- Ability to effectively communicate information individually and in group situations to customers, co-workers and staff.
- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
- Ability to apply reasonable understanding in carrying out instructions in written, oral or diagram form.
- Must be able to communicate in verbal and written forms, and visually navigate through the unit.
- Continuously stand and walk.
- Use hands for lifting and carrying (0-30lbs.) including frequent reaching, grasping, pushing and pulling; and stooping and bending.
Responsibilities
- Foster a positive, inclusive work environment and encourage teamwork and professionalism.
- Maintain a welcoming and friendly atmosphere, creating a positive dining experience for customers.
- Exemplify professionalism through conduct and communication that reflects the values of the company.
- Assists with employee relations, coaching and counseling, and training.
- Handle cash management, including cash handling procedures, reconciliations, and deposits.
- Collaborate with the kitchen staff to ensure smooth coordination between the front and back of the house.
- Monitor the dining area to ensure cleanliness, proper setup, and adherence to health and safety standards.
- Oversee the opening and closing procedures, ensuring that all tasks are completed accurately and efficiently.
- Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
- Monitor employee attendance, punctuality, and adherence to company policies.
- Ensure compliance with break and overtime requirements.
- Handle customer complaints, conflicts, and emergencies, making quick decisions to resolve issues and maintain a positive reputation for the restaurant.
- Ensures compliance with company and brand and/or franchise standards of operating procedures, and within airport requirements.
- Performs other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
