Service Scheduling Specialist
About The Position
The Service Specialist roles handle all Service callouts, startups, planned maintenance, and repairs for their assigned Branch/Territory. This includes coordinating, scheduling, dispatching, billing, and serving as the customer’s primary point of contact for all Service needs. The Service Scheduling Specialist position focuses on optimizing scheduling and technician assignments to balance maintenance and repair work, ensuring profitability and efficiency. It involves collaboration with the service team to guarantee customer satisfaction, effective operations, and precise billing, alongside managing parts inventory and contributing to various duties and projects.
Requirements
- Six months to one+ years scheduling or dispatch experience, preferably in a similar industry.
- Ability to deliver high quality work product.
- Must be highly organized and have strong communication skills.
- Must be highly accountable and a self-starter.
- Strong reasoning, analytical, and mathematic skills.
- Highly competent in the use of Microsoft Office 360 and other Microsoft products/systems.
- Strong technical aptitude, including ability to learn new systems quickly and train/support team in adoption.
- Must be able to successfully pass a background investigation, which includes a motor vehicle check, and drug screen.
Nice To Haves
- Associates Degree in Business or Accounting, or additional equivalent relevant work experience, preferred.
- SalesForce experience a plus.
Responsibilities
- Optimize both route and Tech skill set to effectively schedule all Planned Maintenance (PM) and Service repair work.
- Ensure a blend of PM and repair work to balance margin.
- Assist in researching prior parts used to ensure we have the correct parts to complete each job.
- Work in cooperation with other Service Specialists, Field Service Supervisor, and Technicians to ensure a positive customer experience, effective dispatch/scheduling, and timely and accurate billing.
- Other duties and projects as assigned.
Benefits
- Choice of two subsidized Medical plans – PPO, and HDHP/HSA options
- Health Care and Dependent Care Flexible Spending Accounts
- Subsidized Dental and Vision plan
- Traditional 401(k) and Roth 401(k) plans, with an immediately vested dollar for dollar (up to 4%) employer match
- Disability – short-term & long-term, 100% employer paid
- Basic Life/AD&D, 100% employer paid
- Voluntary Life/AD&D available for employee, spouse and children
- Voluntary Critical Illness and Accident coverage
- Voluntary identify theft protection coverage
- Vacation and Paid Sick Time
- Paid Holidays
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
