Scheduling Specialist

Finger Lakes Community Health•Geneva, NY

5d•Hybrid

About The Position

Finger Lakes Community Health (FLCH) was founded in 1989 with an original mission of serving the region's agricultural workers by linking individuals to area resources and providing essential health services. In 2009 the organization expanded to become a Federally Qualified Health Center (FQHC), serving patients of all incomes, ethnicities and walks of life. Over the last decade, FLCH has grown to provide medical, dental, and behavioral health services to over 28,000 patients at eight health centers. With over 200 employees, we strive to provide high-quality and innovative health care services to the Finger Lakes Region.

Requirements

High school diploma or equivalent is required.
1+ years in a healthcare or customer service setting preferred.
A valid government-issued photo identification document is required.
Possesses introductory knowledge of healthcare billing processes and appointment scheduling.
Demonstrates the ability to communicate clearly and professionally in a clinical setting.
Displays developing skill in understanding data and recognizing basic trends.
Displays ability to perform work accurately and thoroughly.

Responsibilities

Schedule patient appointments accurately in accordance with office policies.
Obtain and verify patient demographics, insurance, and medical history.
Update patient information in the electronic health records (EHR) system as needed.
Follow-up on missed or rescheduled appointments.
Contact patients directly to schedule appointments and provide information as directed by provider, telephone encounters, actions, or call center management.
Contact patients to confirm upcoming appointments.
Assist with closing appointment requests in the event a patient does not respond to contact attempts.
Contact patients regarding facility cancellations in accordance with Finger Lakes Community Health policies and procedures.
Coordinate provider availability and optimize scheduling to maximize efficiency and minimize gaps.
Assist management in identifying opportunities to fill provider schedules.
Generate and review reports on the status of provider schedules.
Document call interactions for quality control and follow-up purposes.
Review call center metrics with the department to identify areas of concern or improvement needed.
Maintain a comprehensive record of caller interactions through telephone encounters, actions, and referrals in the electronic health record system.
Address telephone encounters and actions in the electronic health record system in accordance with Finger Lakes Community Health policies and procedures.
Assist with general call center tasks and caller inquiries as needed.
Perform other related duties as assigned by the supervisor.