Service Scheduling Coordinator

Guardian Fire Protection Services, LLC•Rockville, MD

3d•Onsite

About The Position

Guardian Fire Protection Services, LLC is looking to hire a Service Scheduling Coordinator. This is a very important and essential role in our company, and the ideal candidate will have to be very well organized, be goal oriented, and have excellent communication skills. The Service Scheduling Coordinator will be responsible for continually calling a large customer database to schedule appointments, obtaining information from customers for necessary inspections, and data entry of customer information. This role involves developing daily routes by geographic area for 10+ technicians that meet revenue expectations, answering customer calls to schedule inspections, repairs, and emergency services, and performing other administrative duties such as filing, faxing, and copying. The position requires the ability to work well under pressure, collaborate with multiple departments and personnel, and be a team player with excellent communication skills with both co-workers and customers.

Requirements

Experience in fast paced call center / telemarketing / dispatcher environment preferred.
Excellent verbal, written and customer service skills.
Prior experience in a commercial services company preferred but not required.
Proven ability to oversee an essential business function and meet goals/deadlines.
Thorough knowledge of general office procedures and equipment.
Ability to function in a fast-paced, team-based environment.
Must be analytical and have excellent problem-solving skills.
Must enjoy talking to customers and have a successful history of developing relationships with customers.
Must be goal oriented and highly motivated to meet department goals
Self-Starter with great organization skills, especially time management skills.

Nice To Haves

Prior experience in a commercial services company

Responsibilities

Continually call our large customer data base to schedule appointments
Obtain information from customers for necessary inspections
Data entry of customer information
Develop daily routes by geographic area for 10+ technicians that meet revenue expectations
Answer customer calls to schedule inspections, repairs and emergency services
Filing, faxing, copying etc.
Ability to work well under pressure and with multiple departments and personnel and be a team player.
Must communicate very well with co-workers and customers.