Service Department Scheduling Coordinator

PRAB•Kalamazoo, MI

About The Position

The Service Department Scheduling Coordinator’s primary responsibilities are to work with internal and external customers to provide our Service Team with accurate information and support to ensure the best customer experience is provided, to exceed our customers’ needs and expectations.

Requirements

Dedication to excellence and quality output
Honest, Reliable and irreversible Integrity
Minimum associate’s degree or equivalent experience (2-5 years) in Customer Service/Support, Scheduling
Skilled in Microsoft Office programs, excellent written and oral communication is required
Proficient skills in professionally handling service calls and phone support

Responsibilities

Promote excellence throughout the department
Communicate professionally with customers and co-workers
Communicate with internal and external customers to find answers and resolutions to customer inquiries or equipment issues. This includes working closely with project managers, sales, engineering, processing, accounting, shipping and vendors as needed.
Manage Service Schedule for technicians and Installation group, working directly with Service Manager
Prepare Service Techs and Installation Team with accurate information and documentation for site visits.
Customer Contact, Location, Job Book Contact customers for site visit confirmation.
Provide appropriate documentation as required by customers for site visits
Coordinate on-site contractor and equipment rentals as necessary to support Service and Installation Visits
Follow-up on parts orders to ensure target delivery dates are met in coordination of Service and Installation visits. This includes working with processing, purchasing, manufacturing, vendors and shipping to meet customer availability and expectations.
Review expense reports and time sheets – sign off when Service Manager is unavailable
Order entry for Service labor orders
Order entry for all KMC Global Install & Repair parts and labor orders
Manage JV500
Manage 501 Schedule
Manage Meeting Cycle updates, including PRAB/Hapman Install/Startup Schedule
Work with In-House Technical team to manage TUL list
Work with Field Service Manager on Quarterly Warranty Cost Projections for the Service Department
Work with Field Service Manager to build install quotes and send to appropriate persons
Additional Tasks as required