Service Scheduler

Duravant • Ball Ground, GA

5d • $30 - $35 • Onsite

About The Position

Foodmate, a member of the Duravant family of operating companies, brings innovative technology and cost-effective solutions to poultry processing automation. At Foodmate, we make it our goal to ensure you will have the most efficient equipment at your plant. We maintain a commitment to being your go-to partner for poultry processing equipment. Our systems are designed to be simple to use and achieve the highest yields. Foodmate has been a competitive force in the poultry processing industry for over 15 years. Foodmate is a committed and reliable partner of major poultry processing companies worldwide. As a Duravant Family Company, Foodmate participates in global Diversity, Equity, and Inclusion programs, as well as Doing Good initiatives to support communities. In addition to a culture that promotes long term career satisfaction, with opportunities for personal and professional growth, Foodmate offers an excellent total rewards package that includes: Competitive Compensation Comprehensive benefit package design to support our employees’ health, well-being, and financial security Work/Life programs to provide a safe, secure and balanced environment Education and training programs to develop

Requirements

• Associates or bachelor’s in business administration or related field or equivalent service experience - preferred
• Experience in a service-related field with customer interaction a plus
• Clarity and attention to detail while managing multiple concurrent tasks
• Strong computer skills, including MS Office, Outlook, and Excel (data management and pivot tables)
• Experience with database queries and customer reporting tools a plus
• Expert multitasking ability (handling multiple tech schedules simultaneously)

Responsibilities

• Quote service technician visits
• Schedule technician visits and coordinate with technicians and customers
• Close work orders and complete billing process
• Comply with the organization’s environmental, health & safety, recycling, sustainability efforts and quality assurance policies and standards
• Data Entry as needed
• Issue POs for outside resources used on contracts
• Collaborate with Customer Care sales team to ensure timely delivery of quotes
• Close work orders and contracts at completion of service terms
• Customer satisfaction follow-up calls
• Execute technician timesheet entries
• Issue and order tools for new technicians

Benefits

• Competitive Compensation
• Comprehensive benefit package design to support our employees’ health, well-being, and financial security
• Work/Life programs to provide a safe, secure and balanced environment
• Education and training programs to develop

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree