Service Scheduler

Kemco Systems•Clearwater, FL

About The Position

CECO Environmental is a global leader in providing sustainable solutions for industrial air, water, and energy transition. Since 1966, we’ve been addressing the world’s most pressing environmental challenges. Our mission is to protect people, the environment, and industrial equipment, making a tangible impact across industries like renewable energy, semiconductor manufacturing, power generation, and water treatment. As a purpose-driven company, we foster a culture of innovation, collaboration, and integrity, ensuring that every project we undertake creates lasting positive change. At CECO, you’ll be part of a growing, dynamic team committed to a cleaner, safer, and more sustainable future. We are proud to share that CECO was named one of Newsweek’s America’s Greatest Companies for 2025 and that Forbes recognized CECO as one of America’s Most Successful Small‑Cap Companies for 2026, marking our third consecutive year on the Forbes list. CECO Environmental is a publicly traded company on the NASDAQ under the ticker CECO, reflecting our strong growth, financial performance, and commitment to delivering value to shareholders. As part of the CECO Environmental family of brands, Kemco Systems plays a critical role in delivering specialized water solutions that protect both people and the environment. By joining our team, you’ll contribute to our shared mission of protecting global industrial operations and shaping the future of environmental stewardship. The Service Team Scheduler plays a mission-critical role in ensuring successful field execution. This role owns the coordination and optimization of field service activities for engineered-to-order equipment installations, start-ups, troubleshooting, and ongoing maintenance. The Scheduler ensures the right technician, with the right expertise and tools, is deployed at the right time — driving customer satisfaction, operational efficiency, and revenue capture. The Service Team Scheduler is responsible for end-to-end scheduling, dispatching, and coordination of field service technicians supporting installation and service of custom industrial systems. This role partners closely with Service Leadership, Field Technicians, Engineering, Parts, Sales, and Finance to ensure safe, efficient, and profitable service execution.

Requirements

High School Diploma or GED required; Associate degree preferred.
3–5 years of experience in industrial manufacturing, field service coordination, or technical customer service.
Experience supporting field technicians in installation or service environments.
Proficiency in Microsoft Office (Excel, Outlook, Word).
Experienced with ERP systems; Microsoft Dynamics 365 (D365) preferred.
Familiarity with Field Service Management (FSM) or CRM scheduling software.

Responsibilities

Field Service Scheduling & Dispatch
Develop and manage daily, weekly, and long-range schedules for onsite field technicians.
Assign technicians based on skill set, certifications, product knowledge, geographic proximity, and project complexity.
Coordinate installations, commissioning/startups, troubleshooting, warranty calls, repairs, retrofits, and preventative maintenance.
Proactively adjust schedules to accommodate emergency service calls and changing customer needs.
Customer Communication & Experience
Serve as primary point of contact for customers regarding service scheduling and visit coordination.
Confirm site readiness, access requirements, safety documentation, and special conditions prior to dispatch.
Manage expectations regarding timelines, technician arrival, scope of work, and potential delays.
Support post-service follow-up to ensure documentation and satisfaction.
Operational & Workflow Optimization
Maximize technician utilization while minimizing travel time and downtime.
Coordinate multi-day or multi-technician installations for complex engineered systems.
Identify scheduling conflicts, resource gaps, and workload trends; escalate capacity needs to leadership.
Support KPI tracking including on-time startup, labor efficiency, response time, and backlog management.
Parts, Inventory & Resource Coordination
Partner with Parts and Warehouse teams to ensure required components, tools, and instrumentation are available prior to dispatch.
Confirm shipment timing for startup-critical components.
Coordinate rental equipment or specialty tools when needed.
Financial Integrity & Documentation
Verify service order accuracy and payment terms prior to scheduling (as applicable).
Create and update service orders in ERP/CRM systems (e.g., D365).
Track startup requests and installation milestones to support revenue recognition.
Archive field service reports and notify internal stakeholders of job completion.
Maintain accurate scheduling and documentation records for audit and reporting purposes.
Service Quote Support
Generate and revise service quotations including:
Clearly defined scope of work
Itemized labor, travel, and parts costs
Assumptions and exclusions
Safety and compliance requirements
Collaborate with Service Management to ensure pricing aligns with company standards and profitability targets.