Service Sales Representative - Milwaukee, Wisconsin

Konecranes • Milwaukee, WI

7d • Hybrid

About The Position

Konecranes is seeking a Service Sales Representative to sell products and services to existing customers and develop new accounts, helping improve safety and productivity. The representative is responsible for meeting assigned sales targets across lifting equipment and related services, including repairs, retrofits, hoists, spare parts, general overhauls, and consultation services. The role requires strong organization to monitor service department workload and fill open time slots with sold work, as well as effective communication with customers. The position operates in a fast-paced, safety-first environment.

The representative maintains customer relationships and account records, prepares estimates and reports, tracks sales activity and opportunities in CRM software, supports contract renewals and credit control, and coordinates with service department and district staff. The role reports to the Branch Manager/District Sales Manager.

Requirements

• Two years of service-related sales experience; equivalent education, experience, and training will be considered.
• Demonstrated leadership experience.
• Basic understanding of mechanical and electrical principles.
• Good written and verbal communication skills.
• Good PC skills.
• Must have and maintain a good driving record.
• Must be willing and able to work off the ground on occasion.
• Ability to relocate to other regions of the country may be required for advancement opportunities.

Nice To Haves

• Prior experience with cranes.
• Bachelor’s degree or Associate’s degree; equivalent prior experience and training may be considered instead.

Responsibilities

• Sell safety and productivity retrofits, components, modernization, and new equipment to existing customers, and develop new accounts to meet established sales quotas.
• Prepare or assist in preparing price estimates for service work using established tools, guidelines, and input from the service department.
• Maintain personal contact with existing accounts in the assigned area and prepare related monthly reports.
• Contact assigned accounts regularly to develop relationships, document key-account activity, prepare account plans, and forward them to the District Manager.
• Schedule and conduct customer business reviews annually or as needed.
• Maintain CRM logs of activities, business opportunities, and submitted offers, and provide weekly reports to the manager.
• Monitor the service department workload and ensure open time slots are filled with sold work.
• Qualify projects and assess creditworthiness as needed; check D&B ratings, obtain credit applications, and obtain tax-exempt certificates when required.
• Monitor the credit control list and assist with collection efforts for problem accounts; consult district staff before delivering services or materials to accounts more than 60 days outstanding.
• Monitor contract renewals, contact accounts that are not renewing, and document sales activity in the CRM system.
• Communicate with the service department about issues related to the customer base.
• Maintain customer and contact information in CRM software.
• Follow established safety rules and procedures, including customer requirements.
• Perform other duties as assigned by the supervisor.

Benefits

• Medical plan
• Dental coverage
• Vision coverage
• 401(k) plan with a match from day one
• Profit sharing
• Identity theft protection
• Accident insurance
• Travel insurance
• Two weeks of vacation per year, prorated in the first year; three weeks after 5–12 years of service; four weeks after 13 or more years of service
• Five days of sick leave per year, prorated in the first year after 90 days of service
• Ten paid holidays per year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed