Service Sales Project Coordinator

GEA • Janesville, WI

3d

About The Position

GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA, we’re not just building equipment, we’re building lasting careers with an average employee tenure range from 8 + years, reflecting the strong culture, growth opportunities, and support we provide. Start strong – Medical, dental, and vision coverage begins on your first day Recharge and refresh – Enjoy 12 paid holidays, including a flexible floating holiday, and 136 hours of PTO to relax or explore Invest in your future – A 7% 401(k) employer match helps grow your retirement savings faster Keep learning – Take advantage of tuition reimbursement to further your education or skillset Live well – Our wellness incentive program rewards healthy habits Get support when you need it – Access to a confidential Employee Assistance Program for personal or professional guidance Save smart – Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses At GEA, we don’t just offer jobs, we offer opportunities to thrive, grow, and make an impact. Your responsibilities will include: · Provide technical knowledge and project management skills to execute complex Service Sales projects · Inputting data into weekly and monthly reports to management, presenting feedback to management about open orders. · Enter work orders into the CRM/SAP/ ERP systems. · Create new accounts in CRM & submit requests to edit/update accounts as needed. · Communicate with other internal departments concerning shipment of parts and return of parts, delivery dates and status of orders, invoices, and assistance from finance with customer accounts. · Manage workflow within your assigned tasks daily, weekly, and monthly ensuring that deadlines are met, and work is completed correctly. · Service follow-ups, call to customers. (How was the service, any issues, would you like to schedule your next service visit.) · Provide a link between Engineering and Service Group. · Coordinate end-to-end delivery of service projects, from planning to closeout · Manage project scope, timelines, budgets, and customer expectations · Serve as the primary liaison between customers, technicians, vendors, and internal teams. · Optimize resource scheduling to reduce downtime and maximize billable utilization · Implement standardized project management processes and reporting · Identify risks early and develop mitigation plans · Drive continuous improvement across service operations · Utilize CRM and SAP for clear and concise delivery of communication · All other duties as assigned or directed by management.

Requirements

• University Degree in Engineering/Business Administration or equivalent industry experience.
• Strong customer orientation with the ability to engage at multiple levels.
• Open-minded, solution-oriented, and able to work effectively as part of a team.
• Must be able to communicate effectively in English, both written and verbal
• Must have a demonstrated ability to provide timely feedback to both internal and external customers
• Must be self-motivated
• Must possess good interpersonal skills and work well in a team setting as well as independently.

Responsibilities

• Provide technical knowledge and project management skills to execute complex Service Sales projects
• Inputting data into weekly and monthly reports to management, presenting feedback to management about open orders.
• Enter work orders into the CRM/SAP/ ERP systems.
• Create new accounts in CRM & submit requests to edit/update accounts as needed.
• Communicate with other internal departments concerning shipment of parts and return of parts, delivery dates and status of orders, invoices, and assistance from finance with customer accounts.
• Manage workflow within your assigned tasks daily, weekly, and monthly ensuring that deadlines are met, and work is completed correctly.
• Service follow-ups, call to customers. (How was the service, any issues, would you like to schedule your next service visit.)
• Provide a link between Engineering and Service Group.
• Coordinate end-to-end delivery of service projects, from planning to closeout
• Manage project scope, timelines, budgets, and customer expectations
• Serve as the primary liaison between customers, technicians, vendors, and internal teams.
• Optimize resource scheduling to reduce downtime and maximize billable utilization
• Implement standardized project management processes and reporting
• Identify risks early and develop mitigation plans
• Drive continuous improvement across service operations
• Utilize CRM and SAP for clear and concise delivery of communication
• All other duties as assigned or directed by management.

Benefits

• Medical, dental, and vision coverage begins on your first day
• Enjoy 12 paid holidays, including a flexible floating holiday, and 136 hours of PTO to relax or explore
• A 7% 401(k) employer match helps grow your retirement savings faster
• Take advantage of tuition reimbursement to further your education or skillset
• Our wellness incentive program rewards healthy habits
• Access to a confidential Employee Assistance Program for personal or professional guidance
• Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level