Project & Service Coordinator
About The Position
As a project & service coordinator, our top priority is providing exceptional customer service and support. We are always ready to help our co-workers, sales staff, and technicians. It's important to be a problem-solving guru and a master of multi-tasking when it comes to customer service; You'll be the hero of the day as you quickly resolve any issues that arise. We believe that working together is the key to success! Coordinators are responsible to: Coordinate service schedules Manage customer base in assigned territory Estimate cost of service Prepare service contract quotations Schedule service calls and dispatching field engineers Source and quote parts, service, and batteries Prepare work and purchase orders Track parts and labor Manage warranty activities & services Resolve issues with orders and contracts with customers 24/7 on-call rotation every 4-6 weeks
Requirements
- Two or more years of experience in customer service call center or dispatching
- High school diploma/GED.
- Strong problem-solving, multitasking, and conflict resolution skills
- Using effective communication with customers via phone or email
- Exceptional organizational skills
- Strong computer skills using Microsoft suite and various project management software applications
Nice To Haves
- Bachelor’s degree preferred.
- Some knowledge of critical power systems and basic trouble shooting procedures is helpful
- Experience with shipping & logistics procedures is a plus
Responsibilities
- Coordinate service schedules
- Manage customer base in assigned territory
- Estimate cost of service
- Prepare service contract quotations
- Schedule service calls and dispatching field engineers
- Source and quote parts, service, and batteries
- Prepare work and purchase orders
- Track parts and labor
- Manage warranty activities & services
- Resolve issues with orders and contracts with customers
- 24/7 on-call rotation every 4-6 weeks
Benefits
- Health/Dental/Vision insurance
- Life and Disability insurance
- 401k with Company Match
- ETO (Earned Time Off) and Holidays
- Rewards and recognition programs
- Career in growing & stable field
- Great location in Henderson
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
