Service Sales Manager

POLK Mechanical•Grand Prairie, TX

11d•Hybrid

About The Position

Polk Mechanical Company is seeking a Service Sales Manager to lead its Service Sales team, develop strategic growth initiatives, and drive revenue across HVAC, Plumbing, Fire Protection, and Dock & Door for service repairs, maintenance agreements, equipment replacements, and retrofit projects. This role involves leading a talented sales organization and partnering with operations to deliver an exceptional customer experience. The Service Sales Manager reports directly to the Vice President of Service and is responsible for leading, developing, and growing the Service Sales team, overseeing sales strategy, team performance, forecasting, customer relationship management, and market expansion. This is a statewide position based out of the DFW area, requiring travel to Austin and Houston for approximately one week per month in each location.

Requirements

8–15 years of Service Sales experience with demonstrated success growing service revenue.
3–5 years of sales leadership or management experience preferred.
Proven ability to lead, coach, and develop high-performing sales teams.
Possess a strong understanding of service operations and offering for preventative maintenance agreements, equipment replacement, retrofit projects, and building systems.
Demonstrated success in developing and executing strategic sales initiatives.
Experience managing sales forecasting, budgeting, pipeline development, and performance metrics.
Excellent leadership, communication, presentation, and negotiation skills.
Ability to build relationships with executive-level customers and key stakeholders.
Strong analytical and business planning skills.
Proficiency with CRM systems, Microsoft Office, and sales reporting tools.
Valid driver's license with the ability to travel throughout assigned territories.
Commercial Service Sales: 10 years (Required)
Driver's License (Required)

Nice To Haves

Bachelor's degree in Business, Marketing, Engineering, Construction Management, or related field
Experience leading multi-market or regional sales teams
Knowledge of Salesforce or similar CRM platforms

Responsibilities

Lead, coach, mentor, and develop a team of Service Sales Account Managers to maximize individual and team performance.
Develop and execute strategic sales plans to achieve monthly, quarterly, and annual revenue and profitability goals.
Drive growth in Preventative Maintenance Agreements, Equipment Replacements, Retrofits, Building Automation, Inspections and other service offerings.
Develop key relationships with Polk Construction to support cross selling opportunities.
Establish sales goals, KPIs, and performance metrics while maintaining accountability throughout the sales organization.
Conduct regular ride-alongs, coaching sessions, and performance reviews to develop sales talent.
Recruit, hire, onboard, and retain top-performing sales professionals.
Work closely with Service Operations, Project Management, Estimating, and Executive Leadership to ensure seamless project execution and customer satisfaction.
Develop key customer relationships and participate in high-level sales presentations and negotiations.
Analyze market trends, competitive activity, and customer needs to identify new business opportunities.
Review sales pipeline, forecasting, CRM activity, and reporting to ensure consistent business growth.
Champion Polk Mechanical's sales process, customer experience standards, and company culture.