Sales & Service Manager

Seaside Plumbing • Bishopville, MD

7d • Onsite

About The Position

At Seaside Plumbing, we are dedicated to providing exceptional service in the trades, focusing on human connection, technician development, and growth-oriented leadership. We aim to create a career in the trades that people are proud of. This is a high-performance leadership role responsible for the performance, development, and standards of the team. We are looking for someone who thrives on accountability, coaching, and driving results, and who is committed to leading a team to become elite.

Requirements

• Naturally lead and hold people accountable
• Comfortable having tough conversations
• Care about both people AND performance
• Take ownership and follow through consistently
• Want to build and develop a high-performing team

Responsibilities

• Lead, coach, and develop a team of Service Technicians
• Set clear expectations and hold your team accountable to performance standards
• Conduct ride-alongs, 1:1s, and ongoing coaching
• Drive revenue through technician performance and execution
• Partner with dispatch and customer service to optimize operations
• Monitor KPIs and take action when performance is off track
• Support hiring, onboarding, and development of new technicians
• Step in to assist with technical challenges and closing sales when needed
• Ensure every customer receives a 5-star experience
• Address customer concerns and resolve issues professionally

Benefits

• Competitive pay
• 100% paid health, dental, and vision (for you AND your family)
• 401(k) with 4% match
• Profit sharing
• Paid time off and holidays
• NO emergency on-call
• Gym membership

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed