Service Representative - Class A CDL Driver

Tri-Eagle Sales•Midway, FL

About The Position

The Service Representative delivers customer orders and provides merchandising and service support at retail locations while representing Tri-Eagle Sales’ FISH philosophy and company values, with a focus on customer service excellence. The role includes handling products carefully, stocking and merchandising displays, maintaining backroom areas, rotating inventory, collecting empty kegs, and addressing customer issues. The position is also responsible for accurate order delivery, transaction documentation, customer signatures, collection of funds, and end-of-day route and inventory settlement. The employee must manage time to meet customer delivery windows, perform daily vehicle pre-trip checks, follow safety procedures, maintain assigned equipment and the work environment, and present a professional appearance.

Requirements

High school diploma or GED and one to three months of related experience and/or training, or an equivalent combination of training and experience.
Class A Commercial Driver’s License.
Maintain a current Florida driver’s license.
Current Florida Department of Transportation physical card.
Negative result on a N.I.D.A. drug screen.
Ability to read and comprehend simple instructions, short correspondence, and memos, and to write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to customers, clients, and employees.
Ability to perform basic arithmetic with whole numbers, fractions, and decimals; calculate rates, ratios, and percentages; interpret bar graphs; and perform calculations using American money and weight, volume, and distance measurements.
Ability to solve practical problems and follow instructions provided in written, oral, diagram, or schedule form.
Ability to regularly lift and move 50 pounds and occasionally lift and move up to 160 pounds.
Ability to meet the job’s physical demands, including talking and hearing; standing, walking, sitting, and using hands; reaching, climbing or balancing, stooping, kneeling, crouching, or crawling; and the specified vision abilities.

Responsibilities

Handle products properly to prevent damage.
Fill shelves and displays, face products, and maintain clean, orderly backroom and back-stock areas.
Merchandise accounts, including building displays and placing point-of-sale materials appropriately.
Follow product rotation practices so older products are selected first and comply with Anheuser-Busch and Tri-Eagle Sales quality-control standards and management’s Old Beer Policies.
Collect empty kegs and exchange damaged or close-coded products.
Work to resolve customer issues and communicate them to the appropriate sales representative and Service Supervisor.
Deliver orders to the correct customers.
Complete transaction processes accurately, including handheld entries, customer signatures, collection of funds, and distribution of final invoices.
Complete accurate end-of-day route settlement, including inventory settlement and deposit records.
Manage time and follow company policies and procedures to deliver orders promptly and meet customer time windows.
Complete daily pre-trip inspections and promptly report issues requiring attention, including safety risks, security problems, and personnel issues.
Work safely and follow company safety policies and procedures.
Maintain a clean work environment and keep the truck, trailer, and assigned equipment clean.
Maintain a professional appearance through appropriate grooming and clean assigned uniform clothing.