Service Representative - Ponce Branch - Money Express
About The Position
The Service Representative at the Money Express Ponce Branch provides timely and effective service to clients, addresses their needs, explains and offers Money Express products and services, and follows applicable procedures and effectiveness measures for transactions. The role also supports development and maintenance of the client portfolio while keeping delinquency at a minimum level. The position handles loan applications and disbursements, client identity validation, payment processing, cash-register balancing and controls, incoming calls, and clerical support. When needed, the representative contacts clients with delayed accounts, processes loan disbursements, and performs other branch-support tasks assigned by a supervisor.
Requirements
- At least one month of work experience in sales, customer service, or collections.
- Twenty-four credits toward an associate or bachelor’s degree, or a banking course, or a high school diploma with two years of related experience.
- Availability to transfer to other branches within the geographical area.
- Computer literacy with MS Office, including Outlook and Word.
- Basic mathematical skills.
- Sales- and customer-service orientation.
- Ability to apply operational procedures.
- Organization and ability to work in teams and prioritize appropriately.
Nice To Haves
- Bilingual in English and Spanish.
Responsibilities
- Provide high-quality client service and address client needs and expectations.
- Complete loan applications and verify the information received.
- Validate client identities and promptly report exceptions or irregularities.
- Process payment transactions according to applicable procedures.
- Process loans for disbursement based on required documentation and enter transaction information into the system.
- Balance the cash register daily.
- Apply internal controls concerning the amount of cash maintained in the register and refer transactions requiring authorization to a supervisor.
- Promote Money Express products and services and orient clients about them.
- Answer and transfer incoming calls.
- Perform other related tasks assigned by the supervisor.
- Contact clients with delayed accounts when needed.
- Perform loan disbursement processes when needed, following established procedures and policies.
- Perform clerical tasks supporting branch operations when needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
