Service Representative
About The Position
Endries/Industrial Product Co. is a leading distributor of fasteners and Class-C parts serving industrial Original Equipment Manufacturers (OEM’s) and the Industrial marketplace worldwide. From its headquarters in Brillion, WI and eleven U.S. and international distribution centers, Endries provides over 500,000 SKUs to its customer base. Endries/IPC operates primarily through a vendor managed inventory model, managing C-part categories for its customers across diverse industrial end markets. Endries/IPC partners with customers through robust replenishment systems that provide products and support services which are critical to maintaining the manufacturing process.
Requirements
- Product knowledge is a plus
- Customer service skills
- Verbal and written communication skills
- Ability to follow through on project completion
- High school diploma or equivalent preferred
- Valid driver’s license
Responsibilities
- Service and/or deliver product to maintain customers
- Scan and download product the same day and service according to customer needs
- Make changes to schematics to ensure bin management system is properly maintained
- Write up credits promptly and accurately
- Document and problem solve customer issues to maintain customer’s satisfaction
- Keep appropriate team members informed on any/all customer issues
- Complete CMSP notes within the same business week
- Assist and maintain set up of bin management systems as needed
- All other duties as assigned
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
