Service Representative - Time and Attendance

Paychex•City of Rochester, NY

About The Position

Under a significant level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures.

Requirements

Bachelor's Degree - Preferred
Customer Service - Preferred
Communication - Preferred
Multitasking - Preferred
Troubleshooting (Problem Solving) - Preferred
Problem Solving - Preferred
Call Center Experience - Preferred
Inbound Calls - Preferred
Payroll Processing - Preferred
Data Entry - Preferred
Customer Inquiries - Preferred
Tax Laws - Preferred
Customer Relationship Management - Preferred
Human Resources Information System (HRIS) - Preferred
Customer Support - Preferred
Billing - Preferred

Responsibilities

Delivers quality service to Paychex clients via phone, email, chat, and other avenues
Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
Develops and maintains a basic working knowledge of one or more Paychex products
Performs data input, maintaining strong prioritization and organization
Documents all client interactions