Service Representative - Insurance Services, ESR
Paychex•City of Rochester, FL
•Onsite
About The Position
Under a significant level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures.
Requirements
- Monday-Friday 8am-5pm
Nice To Haves
- Bachelor's Degree
Responsibilities
- Delivers quality service to Paychex clients via phone, email, chat, and other avenues
- Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
- Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
- Develops and maintains a basic working knowledge of one or more Paychex products
- Performs data input, maintaining strong prioritization and organization
- Documents all client interactions
Benefits
- medical coverage
- virtual wellness classes
- tuition reimbursement
- 401(k) + employer match
- adoption assistance
- financial assistance
- paid time off
- company holidays
- culture days
- comprehensive work-life balance programs
- award-winning training and development programs
- paid time off for volunteerism
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
