Title Service Representative II

Amynta Agency•Hunt Valley, MD

8d•Onsite

About The Position

The Title Service Representative (Administrative/Customer Service) is responsible for conducting effective follow-up for motor vehicle titles. This includes communication with customers, clients, motor vehicle dealers, and motor vehicle agency personnel. The role involves processing customer service requests and repossession requests, handling calls from DMVs, dealers, and auctions, and processing requests received through the client portal and email. The representative will also handle incoming calls from customers, DMVs, or client agents. Essential duties include processing repossession applications and affidavits, shipping applications to the DMV or Tag Agent to obtain a repossession title, sending Release of Liens, copies of titles and contracts via Fed Ex, fax or e-mail, reassigning titles to new dealers and adding them to dealer shipments, processing client reporting needs, and handling complex and escalated account issues.

Requirements

HS Diploma or General Education Degree (GED).
2-4 years' experience (administrative).
Experience with Microsoft Excel and Microsoft Word.
Data Entry and/or Clerical experience.
Strong interpersonal skills and ability to work well with people throughout the organization.
Willingness to maintain a professional appearance and provide a positive company image.
Ability to meet expected production guidelines.

Nice To Haves

DMV or car dealership or title experience a plus.

Responsibilities

Conduct effective follow-up for motor vehicle titles.
Communicate with customers, clients, motor vehicle dealers, and motor vehicle agency personnel.
Process customer service requests and repossession requests.
Handle calls from DMVs, dealers, and auctions.
Process requests received through the client portal and email.
Handle incoming calls from customers, DMVs, or the agents of the client.
Process repossession applications and affidavits and ship applications to the DMV or Tag Agent to obtain a repossession title.
Send customers and dealers Release of Liens, copy of titles and contracts via Fed Ex, fax or e-mail.
Reassign title to new dealer and add to dealer shipment.
Process reporting for client needs.
Handle complex and escalated account issues.