Title Service Representative II

Amynta Agency•Hunt Valley, MD

4h•Onsite

About The Position

The Title Service Representative II is responsible for conducting effective follow-up for motor vehicle titles. This includes communication with customers, clients, motor vehicle dealers, and motor vehicle agency personnel. The role processes requests received through the client portal, as well as email requests. The representative is responsible for handling incoming calls from customers, DMVs, or the agents of the client. The Amynta Group (the “ Company ”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants. Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.

Requirements

HS Diploma or General Education Degree (GED).
2-4 years' experience (administrative).
Experience with Microsoft Excel and Microsoft Word.
Data Entry and/or Clerical experience.
Strong interpersonal skills and ability to work well with people throughout the organization.
Willingness to maintain a professional appearance and provide a positive company image.
Ability to meet expected production guidelines.

Nice To Haves

DMV or car dealership or title experience a plus.

Responsibilities

Conducting effective follow-up for motor vehicle titles.
Communicating with customers, clients, motor vehicle dealers, and motor vehicle agency personnel.
Processing requests received through the client portal, as well as email requests.
Handling incoming calls from customers, DMVs, or the agents of the client.
Processing repossession applications and affidavits and shipping applications to the DMV or Tag Agent to obtain a repossession title.
Sending customers and dealers Release of Liens, copy of titles and contracts via Fed Ex, fax or e-mail.
Reassigning title to new dealer and adding to dealer shipment.
Processing reporting for client needs.
Handling complex and escalated account issues.