License and Title Representative

Enterprise•St. Louis, MO

4d•Onsite

About The Position

The EFM License and Title (L&T) Representative provides administrative support for the License and Title (L&T) teams with leased and client-owned L&T transactions by evaluating vehicle registrations, renewals and license plates for accuracy, researching and addressing discrepancies and distributing items to appropriate contacts. The L&T Representative also maintains the Xerox process, updates L&T databases, creates SalesForce tasks and reviews and determine processing procedures for all EFM Manufacturer Statements of Origin (MSOs). L&T Representative may also provide administrative support to the Title Coordinator teams. This is a full time position reporting to our Fleet Operations center located at 2281 Ball Dr. St. Louis, MO 63146. The schedule is M-F and offers flex scheduling options. The pay range for this position is $19.95 to $21.63 per hour USD. Pay within the range will be determined based on numerous factors including, but not limited to, relevant education, qualifications, experience, skills, performance, time in position, and business or organizational needs.

Requirements

Must be 18 years of age or older
Must live in the St. Louis Metropolitan area or the surrounding MO/IL counties
Must have a Bachelor's Degree with One (1) year experience in administrative support with a focus on attention to detail and problem resolution OR Must have a H.S. Diploma/GED with three (3) years in administrative experience with customer service, detailed processes and problem resolution
Basic skills of Microsoft Office applications (Word, Excel, Outlook)
Willing to apply for and obtain a Notary Public Commission for the State of Missouri
Must be able to handle and lift objects up to 20 pounds
Must have the ability to work in-office Monday-Friday at our Fleet Operations Center
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Executing Customer service
Detail-oriented
Analyzing
Communication
Flexibility

Nice To Haves

Certified notary preferred

Responsibilities

Evaluate physical and electronic documentation for L&T leased and client-owned vehicle transactions received from groups and clients and distribute to appropriate contact
Utilize state knowledge to evaluate registration documents and license plates, research and resolve discrepancies and check for accuracy before sending out via FedEx
Verify validity of vehicle inspections received via electronic mailbox based on applicable state requirements; forward to appropriate L&T Coordinator and respond to sender
Create Salesforce tasks and communicate with groups based upon incidents in Ask L&T mailbox including incorrect mailing on returned USPS and FedEx Shipments
Understand state requirements to manage the renewal and temp tags
Review and determine processing procedures for all MSOs
Print, review, sign and notarize paperwork, including MSO, bill of sale and power of attorney, for all factory order purchases
Manage Xerox process, including administering proper identification numbers and organizing copies and identify correct destination for documents in electronic queue that were not labeled correctly
Create database requests and update License & Title information in Edge
Organize, prioritize and distribute mail and checks for the L&T teams
Scanning and receiving Title Batches
Labeling and filing titles; matching bills of sale with title copies for dealer records
Making sure correct titles are placed in the correct FedEx envelopes before shipping
Pull titles from vault and deliver to Coordinator bins