Service & Repair Technician, Part-time

Scootaround Powered by WHILL•Tulsa, OK

3d•Onsite

About The Position

The Service & Repair Technician evaluates, troubleshoots, completes, and documents repairs of WHILL devices, Scootaround equipment, and other parts and products as directed. Work includes diagnosing and analyzing problems, upgrading or uploading software, replacing parts, battery load testing, and quality-assurance testing of completed goods and parts. The technician ensures repairs and documentation meet regulatory compliance requirements, with a focus on timely repairs that reduce turnaround time and improve customer satisfaction, retention, and profitability. The role manages onsite installation, repair, maintenance, and testing; diagnoses technical problems and determines solutions; and meets company quality standards. The technician documents service activity and process improvements, orders parts and supplies, follows company policies and safety protocols, works with the technical team and Operations Manager, and may assist with the POS RAR Mobile Manager System. The role also requires using company handheld devices to update work orders, completing required training, and meeting performance and service metrics. This is a part-time, onsite position in Tulsa, Oklahoma. The schedule is flexible, with availability for weekends, holidays, and long weekends when needed. The technician works indoors and outdoors in varying environmental conditions, including at the Tulsa Zoo, and must follow the Zoo’s operational and safety procedures. Pay is $23.00 per hour.

Requirements

Three to five years of successful industry experience in areas of responsibility, with demonstrated knowledge and performance of the stated responsibilities.
Certificate of completion in small machine service and maintenance.
Shop safety training and equipment training.
Solid working knowledge and ability in mechanical and electrical problem diagnosis and repair.
Knowledge of process control and electromechanical systems, as well as basic office automation software.
Strong attention to detail and ability to multitask and manage shifting priorities.
Strong written and verbal communication skills, including the ability to communicate effectively in English.
Basic knowledge of gauges or measuring instruments.
Proficiency with hand and power tools used for equipment maintenance and repair, and knowledge of relevant processes and procedures.
Problem-solving ability and thorough knowledge of basic repair and troubleshooting techniques.
Verifiable knowledge and experience applying cGMPs, validation, quality systems, document control, and regulatory considerations.
Ability to work flexible shifts and adapt to changing work schedules.
Good interpersonal skills and ability to work on several projects in parallel, independently and collaboratively.
Ability to meet physical requirements, including lifting, carrying, pushing, and pulling up to 50 pounds independently; sitting, walking, or standing for extended periods; and frequently bending, kneeling, squatting, crouching, or reaching.
Ability to work in confined spaces and indoors or outdoors in varying environmental conditions and under pressure.
Valid driver's license.
Ability to operate a computer, phone, and iPad.
Proficiency with, or willingness to learn, digital platforms for communication, documentation, and task management.
Timely responsiveness and presence during meetings and operational check-ins.

Responsibilities

Manage onsite installation, repair, maintenance, and testing tasks.
Diagnose errors and technical problems and determine appropriate solutions.
Repair WHILL devices, Scootaround equipment, and other major component parts to meet or exceed company quality standards.
Disassemble equipment and repair defective components using hand tools.
Produce timely, detailed service reports and document work processes.
Contribute to process improvement and efficiency.
Follow company policies, procedures, and protocols.
Order parts and supplies as needed.
Partner with the Operations Manager to implement onsite safety protocols at the Zoo.
Cooperate with the technical team and share information across the organization.
Understand customer requirements and make appropriate recommendations.
Assist with the POS RAR Mobile Manager System when needed.
Meet or exceed key performance indicator metrics for performance and service goals.
Complete required technician training and proactively improve product knowledge.
Use company-provided handheld devices to update work-order status in a timely manner.
Participate in scheduled huddles, meetings, and team discussions.
Follow Tulsa Zoo operational and safety procedures.