Service/Repair Technician III

ITW•Helena, MT

3h•Onsite

About The Position

Service/Repair Technician 3 possesses in-depth knowledge and has demonstrated mechanical, electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude with complex troubleshooting experience. Responsible for providing on-site support to Hobart Service customers that includes installation and/or service of commercial food equipment. This role involves a routine work schedule including on-call, after-hours, holiday, and weekend on-site repair support. The technician will install, maintain, diagnose, and repair mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment for customers on a contract or time and material basis. Ability to interpret schematic diagrams and understand sequences of operations for multiple operating modes is crucial. The role also requires knowledge of state and federal regulations related to combustion emissions, completing preventative maintenance, and implementing safety procedures. Additionally, the technician will promote financial objectives by providing quality customer experiences, generating leads, supporting new product introductions, and maintaining current industry and equipment knowledge. Responsibilities include managing assigned company assets like vehicles, tools, and inventory, and adhering to safe driving policies.

Requirements

High school diploma or GED
4-7 years of food equipment service experience and/or 2-4 years of HVACR service experience
Mechanical Aptitude – Demonstrates in depth knowledge of mechanical electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude with complex troubleshooting experience.
Skilled in use of various tools and equipment (e.g. basic hand tools, reading and following service manuals, gauges, meters, etc.)
Customer Service - Utilizes various interpersonal styles, communication methods, and problem-solving skills to positively assist and influence customers.
Safety at Work – Observe and practice all safety and security procedures. (PPE, safety training, etc.)
Ability to read and interpret standard service manuals, mechanical diagrams, sustains understanding of parts stocking and identification methods, practices, and procedures.
Understanding of basic math (addition, subtraction, multiplication, division, calculations of percentages, measurement conversions).
Basic knowledge of / working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
Ability to read and understand safety guidelines of the business.
Ability to approach job responsibilities with an emphasis on safety, efficiency, and quality.
Demonstrates a comprehensive knowledge of company products and services.
Completes required safety training.
Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.
Demonstrated ability to communicate orally with individuals from within and outside the organization.
Demonstrates crisis/conflict resolution skills.
Ability to self-motivate and take direction from senior technicians and management.
Thrives in multi-tasking environment and can adjust priorities quickly.

Nice To Haves

Associates Degree or Vocational Certificate preferred.
Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment is preferred.
Industry certification is highly desirable.
Accredited Certified Technician (CFESA / NATE / Hobart)
EPA Certification

Responsibilities

Installs mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment and plans and leads more advanced installs as needed.
Maintain, diagnose, and repair mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment for customers on contract and/or on time and material (i.e., T&M) basis.
Ability to interpret and follow schematic diagrams.
Demonstrate knowledge of sequence of operations for multiple operating modes.
Knowledge of state specific and federal regulations related to combustion emissions
Completes and documents preventative maintenance on mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment.
Implements and supports standard operating procedures outlined in Hobart Service safety manuals and programs.
Promotes branch and organization financial objectives by providing quality customer experience and generating leads.
Supports new product introduction.
Maintains current organization, industry, and equipment knowledge.
Responsible for assigned company assets including vehicle, tools, and inventory.
Follows the company's safe driving and other applicable policies.