Service/Repair Technician III

ITW•Work at Home MT, MT

1d•Hybrid

About The Position

Service/Repair Technician 3 possesses in-depth knowledge and has demonstrated mechanical, electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude with complex troubleshooting experience. Responsible for providing on-site support to Hobart Service customers that includes installation and/or service of commercial food equipment. This role involves a routine work schedule including on-call, after-hours, holiday, and weekend on-site repair support.

Requirements

High school diploma or GED
4-7 years of food equipment service experience and/or 2-4 years of HVACR service experience
Mechanical aptitude – Demonstrates in-depth knowledge of mechanical, electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude with complex troubleshooting experience.
Skilled in use of various tools and equipment (e.g. basic hand tools, reading and following service manuals, gauges, meters, etc.)
Customer Service - Utilizes various interpersonal styles, communication methods, and problem-solving skills to positively assist and influence customers.
Safety at Work – Observe and practice all safety and security procedures. (PPE, safety training, etc.)
Ability to read and interpret standard service manuals, mechanical diagrams, sustains understanding of parts stocking and identification methods, practices, and procedures.
Understanding of basic math (addition, subtraction, multiplication, division, calculations of percentages, measurement conversions).
Basic knowledge of / working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
Ability to read and understand safety guidelines of the business.
Ability to approach job responsibilities with an emphasis on safety, efficiency, and quality.
Demonstrates a comprehensive knowledge of company products and services.
Completes required safety training.
Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.
Demonstrated ability to communicate orally with individuals from within and outside the organization.
Demonstrates crisis/conflict resolution skills.
Ability to self-motivate and take direction from senior technicians and management.
Thrives in multi-tasking environment and can adjust priorities quickly.

Nice To Haves

Associates Degree or Vocational Certificate preferred.
Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment is preferred.
Industry certification is highly desirable.
Accredited Certified Technician (CFESA / NATE / Hobart)
EPA Certification

Responsibilities

Installs mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment and plans and leads more advanced installs as needed.
Maintains, diagnoses, and repairs mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment for customers on contract and/or on time and material (i.e., T&M) basis.
Interprets and follows schematic diagrams.
Demonstrates knowledge of sequence of operations for multiple operating modes.
Possesses knowledge of state-specific and federal regulations related to combustion emissions.
Completes and documents preventative maintenance on mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment.
Implements and supports standard operating procedures outlined in Hobart Service safety manuals and programs.
Promotes branch and organization financial objectives by providing quality customer experience and generating leads.
Supports new product introduction.
Maintains current organization, industry, and equipment knowledge.
Responsible for assigned company assets including vehicle, tools, and inventory.
Follows the company's safe driving and other applicable policies.

Benefits

The pay rate will depend on the successful candidate’s qualifications and prior experience.
ITW is an equal opportunity employer.
We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
At ITW, we think and act like entrepreneurs.
We embrace autonomy, make decisions and take ownership to create innovative solutions for our customers all over the world.
ITW is a Fortune 200 global multi-industrial manufacturing leader.
Our seven industry-leading business segments offer career development and learning opportunities in more than 50 countries across the globe.
We’re committed to investing in our people and supporting their growth through unique and relevant development opportunities at each stage throughout the employee life cycle.
Our decentralized, entrepreneurial culture empowers you to think and act like a business owner.
We aspire for everyone to perform to their full potential and value the unique and diverse perspectives, experiences and ideas that make us better together.
The ITW Business Model gives us the tools to focus on what’s most important, and we’re grounded in our values of Integrity, Simplicity, Trust, Respect and Shared Risk.