Service & Repair Operations Intern

Energetiq Technology Inc•Wilmington, MA

42d•Onsite

About The Position

The Service & Repair Operations Intern supports the Service & Repair team with the administrative and logistical execution of the Return Material Authorization (RMA) workflow. This role helps ensure RMAs are accurately created, received, tracked, moved through controlled areas, quoted, communicated, and shipped in a timely manner. The intern will work closely with Service, Operations, Logistics, and Order Entry personnel to keep RMA units moving efficiently and customers informed. The role contributes directly to meeting service turnaround time objectives and maintaining accurate service documentation in the Service Tracker and MES environments. This position will report to Technical Sales, Service & Repair.

Requirements

Currently pursuing an Associate’s or Bachelor’s degree in Business, Supply Chain, Operations, Engineering, or a related field
Basic computer skills, including familiarity with Microsoft Office (Excel, Word, Outlook)
Strong attention to detail and ability to stay organized
Ability to follow processes and accurately track information
Good communication skills and ability to work in a team environment
Willingness to learn and take direction in a fast-paced setting
Reliable, proactive, and able to manage time effectively

Nice To Haves

Previous internship, part-time job, or project experience in operations, logistics, customer service, or administrative support.
Exposure to ERP, MES, or service tracking systems (e.g., SAP or similar platforms).
Familiarity with supply chain, order processing, or inventory management concepts.
Experience working in a cross-functional or team-based environment.
Strong problem-solving skills with the ability to identify process inefficiencies.
Intermediate Excel skills (e.g., sorting, filtering, basic formulas).
Interest in operations, service management, or process improvement.
Ability to multitask and prioritize work in a deadline-driven environment.

Responsibilities

Support the end-to-end Return Material Authorization (RMA) process, from initiation through final shipment
Create and maintain accurate RMA records in internal systems (e.g., Service Tracker, MES)
Receive and log incoming RMA units, ensuring proper documentation and tracking
Coordinate movement of RMA items through designated/controlled areas within operations
Assist in preparing service quotes and ensure timely communication with internal teams
Monitor RMA status and follow up to keep units progressing efficiently through the workflow
Collaborate cross-functionally with Service, Operations, Logistics, and Order Entry teams
Help ensure timely shipment of repaired/replaced units back to customers
Maintain accurate and organized service documentation and records
Provide updates and support communication to ensure customers are informed on RMA status
Contribute to meeting service turnaround time goals and operational efficiency targets