Service Receptionist

Weatherford BMW•Berkeley, CA

8h•Onsite

About The Position

Sunwise Automotive Group is looking for a Service Receptionist to join our growing and expanding team at Weatherford BMW! Being part of Sunwise Auto Group is more than just new and used sales, parts, and service. Our team strives to simplify every aspect of buying, owning, and servicing every vehicle. We are proud to sell and service these vehicles and are always seeking qualified, enthusiastic individuals to join our team! We are a progressive, fast paced, growing company focused on a premium customer experience. At Sunwise Auto Group, we offer a work environment that is drastically different than most and is fostered by great leadership, teamwork, and professionalism at all levels. Join our team if you have a positive attitude, talent, and passion for cars! Our ideal candidate will have a passion for cars while delivering a premium brand experience. Jump start your career in the Automotive Industry with a premium brand. Being a part of the Sunwise Automotive team would be an excellent opportunity for you! We offer a future in retail service environment that is very different than most other automotive dealerships. Service Receptionists have great people skills, are motivated, customer focused, and are willing to go the extra mile for our customers. You will be responsible for engaging with current and prospective customers through inbound and outbound communication efforts to promote our service offerings, schedule appointments, and enhance overall customer satisfaction. The right candidate will help us generate more service appointments and help our business grow and reach the next level!

Requirements

Previous experience in a call center, or demanding customer service role, preferably in the automotive industry.
Must be comfortable with high volume of inbound and outbound calls daily ranging from a combined 80-100 incoming and outgoing calls daily.
Strong computer and internet skills, working knowledge of Microsoft Office suite.
Proficient in using CRM software, CDK a plus.
Excellent verbal and written communication skills.
Positive attitude, can-do mentality, confident, outgoing personality eagerness to improve
Professional attitude and the ability to deliver best-in-class customer service
Able to work flexible schedules including Saturdays
Strong problem-solving skills and attention to detail.
Must be coachable and able to follow specific word tracks.
Customer service, time management, and the ability to multitask are required.
Ability to work independently and as part of a team in a fast-paced environment.
Self-motivated, goal oriented, positive team player.
Must be able to sit for long periods of time.

Nice To Haves

CDK a plus.

Responsibilities

Answer incoming calls in a courteous and professional manner in accordance to all company policies with exceptional telephone skills.
Conduct outbound calls to existing and potential customers to conduct follow-ups, and make appointments
Direct phone calls to the appropriate parties as necessary.
Take written messages for unavailable personnel and relay any messages as soon as possible
Coordinate questions and issues with the appropriate department personnel.
Address customer concerns and issues or escalates them as needed.
Assist with clerical/office tasks, such as scheduling appointments, maintaining records, sending bills, answering phones, ordering supplies, etc.
Assist service staff in contacting customers regarding completion of services
Schedule service appointments and follow-up on leads to ensure customer engagement and satisfaction.
Maintain and update customer records in our database to ensure accurate tracking of communications and service history.
Address customer inquiries and provide detailed information about our service department and available promotions.
Collaborate with service advisors and management to ensure a seamless customer experience from initial contact to service completion.
Performs other duties as assigned by manager/supervisor