Customer Service Receptionist

City of Katy • Katy, TX

3d • $20 - $25 • Onsite

About The Position

The City of Katy is looking for a friendly, dependable, and detail-oriented Customer Service Representative for the Utility Billing department to join our team. This position is an important point of contact between the City and its residents. You will help customers with utility accounts, payments, billing questions, water service, garbage and recycling concerns, and other community needs. If you enjoy helping people, solving problems, and working in a professional team environment, we encourage you to apply!

The Utility Billing & Customer Service Representative provides customer service in person and by telephone while performing a variety of clerical, administrative, and financial duties. The successful candidate will be responsible for processing utility payments, maintaining customer accounts, answering questions, entering data, maintaining records, handling cash, and supporting the City's Utility Billing and Water operations.

Requirements

• High school diploma or equivalent required.
• Two (2) years of customer service or clerical experience preferred.
• An equivalent combination of education, training, and experience may be considered.
• Bilingual English/Spanish skills are preferred.
• Customer-service oriented and enjoys helping others.
• Professional, courteous, and approachable.
• Organized and able to manage multiple priorities.
• Detail-oriented and accurate when handling financial and customer information.
• Comfortable working with computers and standard office equipment.
• Able to communicate effectively with customers, coworkers, supervisors, and other City departments.
• Able to maintain confidentiality and exercise sound judgment.
• Comfortable handling and balancing cash.
• Knowledge of department policies and procedures.
• Knowledge of general office procedures.
• Knowledge of data entry practices and procedures.
• Knowledge of basic bookkeeping methods and practices.
• Knowledge of cash handling and reconciliation procedures.
• Skill in providing excellent customer service.
• Skill in communicating clearly and professionally, both verbally and in writing.
• Skill in establishing and maintaining effective working relationships.
• Skill in operating computers, telephones, and standard office equipment.
• Skill in managing and balancing a cash drawer.
• Skill in maintaining accurate records and entering information into computerized systems.
• Skill in handling confidential information appropriately.

Nice To Haves

• Two (2) years of customer service or clerical experience preferred.
• Bilingual English/Spanish skills are preferred.

Responsibilities

• Answer telephone calls, greet visitors, provide information, and direct customers to the appropriate department or resource.
• Collect and post daily water payments, balance cash drawers, and assist with daily deposits.
• Assist customers with billing, water consumption, garbage, and recycling questions.
• Handle new utility service applications, disconnect requests, billing address changes, and related account updates.
• Scan documents, enter information into computerized systems, and maintain accurate customer records while protecting confidential information.
• Generate service orders for meter reading verification and assist with inquiries involving malfunctioning or leaking meters.
• Communicate with service contractors regarding new customers, replacement carts, missed services, and related concerns.
• Prepare delinquent bills and late notices and assist with the utility account cut-off process.
• Prepare deposit refund checks for closed accounts with credit balances.
• Update bank draft information and assist with e-bill preparation, printing, and mailing.
• Receive packages, sort and distribute mail, prepare outgoing mail, order office supplies, and perform other administrative duties.
• May notarize documents as authorized.
• Perform other duties as assigned or required.

Benefits

• Make a direct and positive impact on the residents and businesses we serve.
• Build relationships with members of the community.
• Develop valuable customer service, administrative, and utility billing skills.
• Work alongside dedicated professionals committed to serving Katy.
• Be part of an organization that values professionalism, teamwork, accountability, and excellent customer service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED