Service Receptionist

HSC Holdings Inc•Toronto, ON

11d•Onsite

About The Position

Our Mercedes-Benz Downtown dealership is looking for a Service Receptionist to join our amazing team! The Service Receptionist is responsible for answering all incoming service department phone calls in an efficient and friendly manner. This position will book service appointments, assist management in performing various administrative tasks, oversee all appointments and consult with the management team regarding any discrepancies. The Service Receptionist ensures customer mobility when appointments are booked, balances the cash at the end of the day and will handle customer inquiries and if further information is required, a Service Consultant or member of the management team is consulted.

Requirements

Excellent oral communication skills.
Previous experience in a customer service role.
Must have an enthusiastic and outgoing personality
Ability to read and comprehend instructions and information.
Professional appearance & friendly disposition.
Ability to work efficiently in a high-pressure environment

Nice To Haves

Passion, motivation, focus and leadership skills.
Results focused approach.
Team player.
Strong communication skills both written and verbal.
Ability to influence, negotiate and mediate effectively.
Strong attention to detail.
Ability to maintain confidentiality and professionalism.
Excellent interpersonal and team building skills.
Strong time management and organizational skills.
Honest, courteous and able to demonstrate strong work ethics.
Driven and ability to work with minimum supervision.

Responsibilities

Answer all incoming phone calls within three rings.
Answer any inquiries possible and acquire assistance if necessary.
All customer interactions are to be performed in a friendly and helpful manner.
Maintain and control service appointments.
Perform service department administrative tasks as directed by management.
Book service appointments as per the dealership’s appointment process.
Arrange for customer mobility with the dealerships shuttle or loaner vehicle.
Balance cash at the end of the day.
Follow up with customers and book appointments for special ordered parts.
Review the special order parts files, and then call the customers once parts have arrived.
Assist customers when picking up their vehicles, and accept payment when necessary.
Greet customers when Service Consultants are not available.
Ensure the refreshment area is tidy.
Report any situation or condition that could jeopardize the safety, welfare, or integrity of the dealership, its employees or its customers.
Perform other tasks, based on management requirements and instructions. For example, filing and administrative duties.