Service Receptionist/Client Advisor/BDC

Westbury Jeep Chrysler Dodge • Hicksville, NY

3d • Onsite

About The Position

Levittown Ford Service Center, part of the VIP Automotive Group, is seeking a friendly, organized, and customer-focused Service Receptionist / Business Development Center (BDC) Representative to join our growing service team. If you enjoy helping customers, thrive in a fast-paced environment, and are looking for a long-term career with advancement opportunities, we'd love to meet you.

Requirements

• Previous customer service, receptionist, call center, hospitality, retail, or automotive experience preferred
• Excellent communication and interpersonal skills
• Professional phone etiquette
• Strong computer and data entry skills
• Ability to multitask in a fast-paced environment
• Positive attitude and dependable work ethic
• Team-oriented with strong organizational skills

Nice To Haves

• Automotive dealership experience is a plus but not required

Responsibilities

• Answer incoming dealership phone calls professionally and courteously
• Schedule and confirm automotive service appointments
• Respond to customer inquiries by phone, email, text, and online leads
• Greet customers arriving for service
• Direct customers to the appropriate service advisor or department
• Follow up with customers regarding appointments and service reminders
• Maintain accurate customer information in dealership software
• Coordinate appointment schedules to maximize shop efficiency
• Assist with outbound customer retention calls
• Support the service advisors and management team
• Deliver exceptional customer service on every interaction

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) with Employer Match
• Paid Time Off
• Paid Holidays
• Paid Sick Time
• Family Leave
• Life Insurance
• Disability Insurance
• Employee Discounts on Vehicles, Parts & Service
• Supplemental Benefit Plans
• Employee Referral Bonuses
• Opportunities for Advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed