Service Readiness Program Manager

Ralliant • Beaverton, OR

1d • $103,500 - $191,900

About The Position

The Service Readiness Program Manager owns end-to-end service readiness for new Tektronix products, including service planning, capital requirements, parts, documentation, training, test systems, and the decision on whether a product is ready to release. The role takes responsibility for an established portfolio of Tektronix instrument and probe programs, using existing standard work, global depot networks, and partner relationships while determining how the work proceeds.

The manager defines service models and plans, builds business cases for service capability, and coordinates global readiness across the Americas, EMEA, and Asia. They lead cross-functional teams and work with partners across functions to deliver service ERP data, replaceable-unit lists, documentation, and training. Responsibility continues after launch through product updates, safety actions, engineering changes, obsolescence, and long-term support.

The role involves approximately 15–25% travel, including international travel to service depots and manufacturing sites. The essential duties are subject to U.S. Government export control regulations; candidates must be U.S. Persons or be prepared to collaborate in obtaining the necessary export authorizations. Ongoing employment depends on securing appropriate authorizations.

Requirements

• Hands-on ownership of service outcomes for technical B2B products, such as service plans, spare parts, depot capability, warranty, or field support.
• Experience in a stage-gate new product process with accountability for deliverables at a gate.
• Ability to secure commitments from partners in other functions without direct authority.
• Technical literacy to discuss serviceability with design and test engineers, including ability to read schematics and product specifications and assess how design choices affect repair depots or calibration labs.
• Typically eight or more years of professional experience; strong candidates with less experience will be considered.
• A degree in engineering, business, supply chain, or a related field, or equivalent professional or technical qualification and experience.

Nice To Haves

• Test and measurement, electronic instrumentation, calibration, or metrology background.
• ERP experience setting up items, parts, pricing, bills of material, or forecasts, such as Oracle or SAP.
• Experience in accredited calibration and traceability environments, such as A2LA, DAkkS, NABL, or equivalent.
• Program management certification such as PMP, PRINCE2, IPMA, or Scrum; Ralliant supports certification for this role.
• Experience across more than one program type, such as hardware, software, OEM, and acquisitions.

Responsibilities

• Own and recommend the service plan and service model for each new product, including repair strategy, depot or onsite service, regional capabilities, and timing; defend recommendations to leadership.
• Build business cases and secure capital for service capabilities, including test systems, fixtures, depot tooling, and training.
• Drive global service readiness, chair checkpoint reviews with senior service managers across the Americas, EMEA, and Asia, maintain the readiness checklist, and declare when a program is ready to launch.
• Set up service ERP data, including items, parts, pricing, and forecasts; define the field-replaceable unit list; and provide service documentation and depot and field training.
• Lead the cross-functional service core team, negotiate dates with partners who do not report to the role, and escalate threats to a release.
• Support products after launch through updates, safety actions, engineering changes, obsolescence management, and long-term support.
• Use field feedback to improve the serviceability of future products.

Benefits

• Eligible for a bonus as part of the total compensation package.
• Ralliant supports program management certification for this role.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior