Program Management Leader - Service Readiness

Expleo • Minneapolis, MN

7d • $146,000 - $156,000

About The Position

Trissential is hiring a Program Management Leader to join its client’s team in Minneapolis, Minnesota. The role leads service readiness initiatives across multiple vehicle programs and helps ensure that service deliverables are integrated into product development processes and completed on schedule. It involves close collaboration with engineering, service, product, operations, scheduling, and program management teams to support successful product launches and a strong customer ownership experience.

The position establishes service readiness standards, governance processes, schedules, and RASCI frameworks; maintains project schedules aligned with product development milestones; manages risks and mitigation plans; and coordinates reviews and approvals. It also oversees service documentation activities, including owner manuals, service manuals, and parts books, and applies LEAN and continuous-improvement practices to improve processes and program execution. Travel of approximately 5–10% may be required. Candidates must already be authorized to work in the United States; sponsorship is unavailable.

Requirements

• At least 5 years of experience in Program Management, Project Management, Service Operations, Engineering, SIOP, or related functions.
• Strong expertise in project planning, schedule management, coordination, and administration.
• Proven success managing complex initiatives involving multiple stakeholders, deliverables, timelines, and priorities.
• Exceptional organizational and prioritization skills, including the ability to manage competing demands.
• Strong communication and presentation skills and the ability to influence stakeholders across organizational levels.
• Experience facilitating cross-functional collaboration and driving alignment on key initiatives.
• Demonstrated problem-solving, negotiation, and decision-making capabilities.
• Proficiency with Microsoft Excel and project tracking tools.
• Ability to travel approximately 5–10% as needed.
• Bachelor’s degree in Business, Engineering, Communications, Project Management, Operations, or a related field.
• Must be currently authorized to work in the United States; sponsorship is not available.

Nice To Haves

• Experience in product development or manufacturing environments.
• Experience utilizing AS400.
• Experience with PTC Windchill or similar product data management systems.
• Experience supporting service readiness, aftermarket operations, technical publications, or product launch initiatives.
• LEAN, Continuous Improvement, or Process Excellence experience.
• Background in powersports, automotive, manufacturing, industrial equipment, or related industries.
• Project Management certifications such as PMP, CAPM, Agile, Scrum, or Lean certifications.

Responsibilities

• Lead and manage service readiness activities across multiple vehicle programs, keeping deliverables on schedule.
• Organize and facilitate cross-functional meetings to establish accountability, priorities, ownership, and alignment throughout the product lifecycle.
• Develop, maintain, and communicate project schedules aligned with product development milestones and program timelines.
• Create and drive roadmaps for integrating service deliverables into established development processes.
• Establish and maintain service readiness standards, governance processes, schedules, and RASCI frameworks.
• Partner with engineering, service, product, operations, and scheduling stakeholders to keep project information accurate and current.
• Identify program risks, assess their impacts, and collaborate with stakeholders on mitigation plans.
• Coordinate content reviews and approvals to ensure timely stakeholder engagement and feedback.
• Manage service documentation activities, including coordination of owner manuals, service manuals, and parts books.
• Apply LEAN thinking and continuous-improvement practices to optimize business processes and program execution.

Benefits

• Competitive compensation: $146,000–$156,000 annually or $87–$97 per hour, with company-sponsored benefits; final compensation depends on skill alignment, experience, and geography.
• Medical plans.
• Dental insurance.
• Vision insurance.
• HSA with company contribution.
• Company-sponsored life insurance.
• Short- and long-term disability insurance.
• Voluntary legal, hospital, accident, and pet wellness plans.
• 401(k) with matching.
• Paid holidays and paid time off.
• Career development and advancement opportunities.
• Collaborative team culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager