Program Management Leader - Service Readiness

Expleo • Minneapolis, MN

5d

About The Position

Trissential is hiring a Program Management Leader to join a client team in Minneapolis, Minnesota. The role leads service readiness initiatives across multiple vehicle programs, helping ensure deliverables are completed on schedule and customers have an exceptional ownership experience. The position partners with engineering, service, product, operations, scheduling, and program management teams throughout the product development lifecycle.

The role develops and maintains project schedules and roadmaps, establishes service readiness standards and governance, coordinates stakeholder reviews and approvals, and manages risks and mitigation plans. It also coordinates service documentation activities, including owner manuals, service manuals, and parts books, and applies LEAN and continuous improvement practices to improve business processes and program execution. The position requires approximately 5–10% travel as needed and is based in Minneapolis, Minnesota.

Requirements

• At least 5 years of experience in Program Management, Project Management, Service Operations, Engineering, SIOP, or related functions.
• Strong expertise in project planning, schedule management, coordination, and administration.
• Proven success managing complex initiatives involving multiple stakeholders, deliverables, timelines, and priorities.
• Exceptional organizational and prioritization skills, including the ability to manage competing demands.
• Strong communication and presentation skills and the ability to influence stakeholders across organizational levels.
• Experience facilitating cross-functional collaboration and driving alignment on key initiatives.
• Demonstrated problem-solving, negotiation, and decision-making capabilities.
• Proficiency with Microsoft Excel and project tracking tools.
• Ability to travel approximately 5–10% as needed.
• Bachelor's degree in Business, Engineering, Communications, Project Management, Operations, or a related field.
• Currently authorized to work in the United States; sponsorship is not available.

Nice To Haves

• Experience in product development or manufacturing environments.
• Experience utilizing AS400.
• Experience with PTC Windchill or similar product data management systems.
• Experience supporting service readiness, aftermarket operations, technical publications, or product launch initiatives.
• LEAN, Continuous Improvement, or Process Excellence experience.
• Background in powersports, automotive, manufacturing, industrial equipment, or related industries.
• Project management certifications such as PMP, CAPM, Agile, or Scrum, or Lean certifications.

Responsibilities

• Lead and manage service readiness activities across multiple vehicle programs, ensuring deliverables remain on schedule.
• Organize and facilitate cross-functional meetings to establish accountability, priorities, ownership, and alignment throughout the product lifecycle.
• Develop, maintain, and communicate project schedules aligned with product development milestones and changing program timelines.
• Create and drive roadmaps for integrating service deliverables into established development processes.
• Establish and maintain service readiness standards, governance processes, schedules, and RASCI frameworks.
• Partner with engineering, service, product, operations, and scheduling stakeholders to keep project information accurate and current.
• Identify program risks, evaluate impacts, and work with stakeholders on mitigation plans.
• Coordinate content reviews and approvals to support timely stakeholder engagement and feedback.
• Manage service documentation activities, including coordination of owner manuals, service manuals, and parts books.
• Apply LEAN thinking and continuous improvement practices to optimize business processes and program execution.

Benefits

• Company-sponsored benefits, with a choice of compensation model.
• Medical plans.
• Dental insurance.
• Vision insurance.
• HSA with company contribution.
• Company-sponsored life insurance.
• Short- and long-term disability insurance.
• Voluntary legal, hospital, accident, and pet wellness plans.
• 401(k) with matching.
• Paid holidays and paid time off.
• Career development and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior