Service Readiness Engineer

Exol • Wilmington, MA

4d • $69,000 - $101,200 • Onsite

About The Position

Symbotic is seeking a Service Readiness Engineer to support the successful deployment, maintenance, and service of robotics and automation equipment at customer sites. The role develops spare parts strategies, maintains bill of materials (BOM) structures, supports Product Lifecycle Management (PLM) data, and helps establish maintenance requirements. The Service Readiness team works with Engineering, Supply Chain, and Field Service to ensure equipment can be maintained and supported throughout its lifecycle, including creating service materials, equipment data, spare parts requirements, and maintenance information for customer site operations.

The position may require up to 15% travel to client locations and company headquarters. Employees must have a valid driver's license and be able to drive and/or fly to those locations. Business travel expenses are reimbursed under program guidelines; a personal credit card may be needed during onboarding until a corporate card is issued.

Requirements

• Minimum of 3 years of experience working with BOM structures, including reviewing and submitting Engineering Change Orders (ECOs).
• Experience reading or developing engineering drawings using PLM or CAD tools.
• Strong knowledge of robotics and automation equipment, or willingness to learn new technologies.
• Proficiency in Excel, including the ability to work with large datasets.
• Valid driver's license and ability to drive and/or fly to client locations and company headquarters.

Nice To Haves

• Bachelor's degree in Mechanical, Electrical, Robotics, Industrial Engineering, or a related field is preferred.
• Experience with CMMS and maintenance requirements is a plus.

Responsibilities

• Develop spare parts lists for new robotics and automation equipment during product development and sustaining support.
• Maintain maintenance and operations BOM structures to support equipment upkeep.
• Develop and source customer site spare parts lists in collaboration with Engineering, Supply Chain, and Field Service.
• Support part creation and release within the PLM database, including reviewing and updating datasheets and sourcing information.
• Develop equipment asset lists and support setup of parts, asset data, and planned maintenance requirements within the CMMS.
• Provide technical input for service documentation and help identify field support tools, test equipment, and spare parts requirements.
• Provide service-related feedback to support product improvements and equipment supportability.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability benefits
• 401(k)
• Paid time off (PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed