Service Quick Lane Advisor

Bill Hood Chevrolet•Covington, LA

19h•Onsite

About The Position

The duties of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. Writing repair orders accurately, preparing accurate estimates, and relaying the information to the customer in a timely fashion. Answering inbound calls in a timely manner and keeping the customer updated on the status of their vehicle. Maintain a positive attitude and do their part in keeping a welcoming and positive atmosphere in the workplace.

Requirements

Proven record of achieving exceptional customer satisfaction
Past experience as a service advisor, assistant lane manager or service consultant
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs

Responsibilities

Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance based on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers