Service Advisor- Quick Lane

Anderson Ford of St. JosephSt Joseph, MO
Onsite

About The Position

Anderson of St. Joseph seeks a full-time Service Advisor to add to our team of customer-centric professionals. If you're a team player with a growth mindset, who takes pride in your work and thinks of the automotive industry as more than a job, we want to hear from you! We’re a family-owned business rooted in Nebraska, and established in St. Joseph, MO for over 40 years. We believe in doing business to build up our community and center our mission on valuing people. Anderson Auto Group consists of eight retail locations in Nebraska and Missouri.

Requirements

  • Proven record of achieving exceptional Customer Satisfaction
  • Above-average energy level, positive attitude
  • A desire for a long-term career with a growing organization
  • Personal and professional integrity
  • Able to stand for extended periods of time
  • Applicants must be at least 18 years of age and be authorized to work in the U.S.
  • A valid driver’s license is also required.

Nice To Haves

  • Previous experience as a Service Advisor is a plus

Responsibilities

  • Promptly greet customers
  • Obtain customer and vehicle information
  • Clearly report all vehicle symptoms as described by the customer
  • Determine and recommend needed maintenance based on age, mileage and vehicle history
  • Prepare a complete and accurate cost estimate for labor and parts
  • Establish follow-up time
  • Monitor progress of each vehicle's repair order and frequently update customers
  • Verify final invoices reconcile with work performed on repair orders
  • Explain all completed work and charges to customers

Benefits

  • Paid time off
  • Monday-Friday schedule
  • Professional Development and Continued Education
  • Employee Appreciation Events
  • 401k match
  • Medical, Dental, Vision, Life and Disability insurance coverage available
  • Employee Discounts on Vehicles, Service and Parts
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