Service Quality Manager
About The Position
Rise Power Systems designs, builds, commissions, and services critical power distribution equipment, including PDUs, RPPs, and static transfer switches, for critical power applications. The Service Quality Manager will support a newly established Service department that commissions, inspects, and repairs RPS and third-party equipment. The role establishes quality processes and tracks service performance, manages the department's quality system, and validates internal and third-party service providers. Most work is administrative, with occasional field work to support excess service volume and vet providers on site. The role reports to the VP of Service and is remote.
Requirements
- At least 7 years of experience in critical power, electrical field service, or mission-critical facilities, including at least 3 years in a quality, program, or vendor-management role.
- Hands-on knowledge of low- and medium-voltage power distribution, including PDUs, RPPs, STSs, UL 891 switchgear, or UPS.
- Experience working with modular platforms and performing field retrofits and upgrades.
- Experience managing subcontractors or staffing partners.
- Working knowledge of NFPA 70E, OSHA, and data center site practices, including MOPs, LOTO, energized-work permits, and change control.
- Experience building procedures, checklists, and corrective-action processes from scratch.
- Clear written communication.
- Valid driver's license and ability to pass background checks and travel.
Nice To Haves
- Bachelor's degree in electrical engineering or a related field.
- NETA ETT Level II or higher, or OEM factory training on PDUs, STSs, or UPSs.
- Quality credentials such as ASQ CQA or CQE, Six Sigma Green Belt, or experience with ISO 9001 standards.
- Experience at an OEM or independent service organization that runs a multi-region partner network.
- Comfort with field service software, CMMS tools, and Excel/Power BI reporting.
Responsibilities
- Own the service quality system, including standard work procedures, Methods of Procedure (MOPs), commissioning and preventive maintenance checklists, and field data sheet templates for critical power products.
- Set acceptance criteria for field work, including torque and thermal limits, as-found/as-left records, and photo and signature evidence.
- Own service-team safety compliance, including NFPA 70E, OSHA, site access and badging, LOTO, and energized-work permits; keep training and certification records current.
- Verify partner technicians before site access by reviewing credentials, training, insurance, and background checks.
- Run the training pipeline to develop and align new hires for servicing RPS hardware.
- Conduct quality walk-downs and audits during commissioning and preventive maintenance visits.
- Provide hands-on support for preventive maintenance, troubleshooting, and emergency calls when volume or complexity requires it.
- Visit customer sites for escalations and service reviews.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
