Service Publications Manager

PACCAR•Lewisville, TX

1d•Hybrid

About The Position

PACCAR Parts is seeking a Service Publications Manager to lead the strategy, development, and delivery of operator and service documentation for Kenworth and Peterbilt trucks. This role plays a critical part in improving dealer efficiency, enhancing customer experience, and maximizing vehicle uptime through high-quality and timely operator and service content. You will lead a multi-site team and shape the future of service publications by driving content strategy, AI-automation, and governance. This is a highly visible role requiring strong cross-functional leadership, strategic thinking, and execution in a fast-paced, complex environment. This role can be based out of Lewisville, TX or Renton, WA.

Requirements

Bachelor’s degree in Business, Engineering, Technical Publications or related field
7+ years of relevant professional experience required, including people leadership and program ownership
Proven experience managing teams, including developing supervisors and individual contributors
Experience owning strategy, execution, and delivery of complex programs
Sound business judgment and a proven ability to influence others, driving alignment across functions
Experience working in an ambiguous, fast-paced environment with competing priorities
Strong ability to manage internal timelines based on project implementation dates
Excellent organizational, analytical, and problem-solving skills
Seasoned interpersonal skills and strong team player
Strong written and verbal communication skills, including executive-level updates
Demonstrated ability to drive initiatives to completion with persistence and accountability

Nice To Haves

Master’s degree in business or related subjects
Experience in technical publications or service documentation
Project or program management experience
Knowledge of vehicle systems/functions or heavy-duty truck industry
Familiarity with the PACCAR capital budget lifecycle process

Responsibilities

Lead and develop a team of 3 supervisors, 15 internal staff, and multiple contractors responsible for operator manuals, service documentation, and content strategy
Define and execute the AI strategy for service publications, including content creation, automation, and governance frameworks
Oversee delivery of service documentation supporting new product launches and engineering programs
Manage department budget, including vendor relationships and approval of products and services
Partner cross-functionally with engineering, regulatory, and Service Experience teams to ensure accurate and timely content delivery
Drive continuous improvement of global Repair & Maintenance (RMI) software systems and processes
Establish and enforce content governance, authoring standards, and translation processes
Assess workload, prioritize initiatives, and assign projects across the team
Identify risks, remove barriers, and proactively resolve issues impacting deliverables
Ensure compliance with regulatory requirements for service publications and reporting timelines
Communicate program status, risks, and results to senior leadership
Collaborate across PACCAR divisions on initiatives impacting multiple business units

Benefits

401k with up to a 5% company match
Fully funded pension plan that provides monthly benefits after retirement
Comprehensive paid time off - minimum of 10 paid vacation days (additional days with additional seniority/years of service), 12 paid holidays, and sick time
Tuition reimbursement for continued education
Medical, dental, and vision plans for you and your family
Flexible spending accounts (FSA) and health savings account (HSA)
Paid short and long-term disability programs
Life and accidental death and dismemberment insurance
EAP services including wellness plans, estate planning, financial counseling and more
This position is eligible for a holiday gift