Account Manager, Publications

Real Chemistry

8h•$65,000 - $75,000•Hybrid

About The Position

At Real Chemistry, we are dedicated to transforming healthcare and making the world a healthier place through scientific expertise, creativity, and AI-driven insights. We are a global agency offering comprehensive healthcare communications and marketing services, particularly to the pharmaceutical and biotech industries. Our culture, #LifeatRealChem, emphasizes collaboration, excellence, and a passion for healthcare. We are seeking an Account Manager to join our Medical Affairs Publications team. This role serves as the primary day-to-day client contact, managing relationships, setting expectations, and ensuring effective delivery of projects. The position requires a proactive individual who can manage current work while also identifying future opportunities. This is a hybrid role, open to candidates in our US offices (Boston, Chicago, Carmel, San Francisco) or remote within the US, based on business needs.

Requirements

Experience in publications within an agency setting.
Working knowledge of ICMJE and GPP guidelines.
Publication database experience (e.g., iEnvision, PubsHub).
Highly organized with a mindfulness of deadlines, ability to manage multiple tasks based on priorities, and strong attention to detail.
Independent thinker confident in taking ownership of assets and material development, but also a team player who enjoys collaboration.
Professional presence, performs with a sense of urgency and with a client service orientation.
Confidence to manage upward when required; able to communicate with managers when deadlines will not be met or when issues are foreseeable.
High energy, able to effectively operate in a fast-paced, growing, and evolving environment.
Demonstrated strong work ethic, with a track record of following through on client requests with high-quality deliverables on schedule and on budget.
Able to communicate with managers when deadlines will not be met.
Able to devise and articulate solutions to problems on an ongoing basis.
Able to clearly communicate project updates, scopes, and recommendations to clients.
BA or equivalent work experience required.

Nice To Haves

Additional Med Affairs experience is desirable.

Responsibilities

Act as the day-to-day client contact for publication work streams, providing regular status updates, responding to queries, and sharing recommendations after discussion with the account lead.
Manage client expectations regarding timelines and project scope, take client briefs, and communicate them clearly to team members.
Implement realistic project plans and take responsibility for the day-to-day management of the account, including internal team meetings, workflow, task delegation, and job status.
Oversee status reports to ensure all team actions are completed.
Take ownership and accountability for medium/large client projects, ensuring delivery to the highest standards within budget and agreed timeframes.
Maintain ongoing communication with the account lead regarding project progress, alerting them to any barriers and proactively proposing solutions.
Develop an awareness of the client’s business priorities and a sound understanding of program strategy, including competitor activity.
Stay informed about trends and developments in the medical communications and pharma industries, as well as market changes.
Identify areas for growth, such as evolving existing programs or developing additional tactics, and proactively share new ideas with the team and client.
Be proactive regarding new business opportunities, flagging relevant experience, contributing ideas, and assisting in the production of credentials and pitch presentations.
Maintain a general understanding of account finances and support the account lead with financial management.
Engage in continued professional development, working with a manager to identify training opportunities based on interests and needs.