Service Provider Oversight Lead- Ford Credit Bank

Ford • Salt Lake City, UT

6d • $74,300 - $166,200 • Hybrid

About The Position

The Ford Motor Credit Company (“Ford Credit”) has received the regulatory conditional approval to form Ford Credit Bank("the Bank") to be headquartered in Salt Lake City, Utah. The Bank will create innovative and simplified banking solutions to help customers across the country finance the purchase of new Ford vehicles, parts, accessories, EV Infrastructure and software and will accept deposits with competitive rates on FDIC-insured savings accounts and certificates of deposit. The Bank will be a direct and wholly owned subsidiary of Ford Credit, an indirect wholly owned subsidiary of Ford Motor Company (“Ford”). The people of Ford Credit have a 60-year commitment to helping put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealerships, we provide financing, personalized service, and professional expertise to five thousand dealers and more than four million customers in over 100 countries around the world. The proposed Bank will be a strategic addition to Ford Credit and is key to providing the capabilities needed to meet the financing expectations of Ford customers. If you’re customer-focused, driven and seeking the opportunity to experience exciting challenges and growth, look no further. The successful candidate will be a member of an exciting and dynamic team of banking professionals who would have the opportunity to stand up and begin the operations of the de novo Bank. New employees hired by the bank will initially be Ford Credit employees. Once the bank is formally established, these employees may be transferred to the new bank. Come help build a better world, where every person is free to move and pursue their dreams. Ford was built on the belief that freedom of movement drives human progress. It’s a belief that has fueled our passion to create great cars and trucks. And today, it drives our commitment to become the world’s most trusted mobility company, designing vehicles for a smart world that helps people move more safely, confidently, and freely. Ford is experiencing significant business transformation in an ever-changing digital world. We are dedicated to delivering distinctive products and solutions, having an “always on” relationship with customers and continuously improving our user experience.

Requirements

• Bachelor’s degree in Business Administration, Finance, Risk Management, or a related field or equivalent work experience.
• At least 5 years of experience in the financial services industry.
• A minimum of 2 years specifically in Third-Party Risk Management (TPRM), Vendor Management, or Operational Risk within a bank.
• Experience working with regulators and a strong, working knowledge of banking regulations and guidance regarding third-party oversight and vendor management.
• Experience operating within a First Line of Defense capacity, with a track record of performing oversight or audit functions.
• Strong ability to interpret complex data, financial statements, and SOC 1/SOC 2 reports to assess the viability and security of service providers.
• Demonstrated experience collaborating with cross-functional stakeholders in a high-pressure, regulated environment.

Responsibilities

• Support the ongoing management of risks associated with the bank’s third-party ecosystem, including services provided by an affiliate.
• Assist in the day-to-day execution of the Third-Party Risk Management (TPRM) framework, helping ensure external partnerships operate within the bank’s risk appetite and remain in compliance with federal regulations.
• Work closely with Ford Credit’s Vendor Management to align and collaborate on process, while conducting oversight of Ford Credit as a Service Provider.
• Help identify, assess, and support mitigation of risks across the vendor lifecycle, contributing to the bank’s "boots on the ground" oversight.
• Perform pre-contract due diligence tasks, evaluating a provider’s financial health, operational resilience, and cybersecurity posture.
• Work with Legal and Procurement to help draft and monitor Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), ensuring "Right to Audit" and "Step-in Rights" are documented.
• Support a continuous monitoring program by tracking and analyzing performance data and SOC reports to identify "weak signals" of vendor distress or non-compliance.
• Serve as a point of contact for third-party service disruptions or data breaches, supporting the operational response and ensuring timely remediation and clear communication.
• Work with internal business unit leaders to help them achieve their goals through third parties while helping maintain disciplined risk posture.
• Help maintain an "always-audit-ready" environment and assist with operational queries during regulatory examinations.

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level