Service Provider Oversight Lead- Ford Credit Bank
About The Position
Ford Motor Credit Company is establishing Ford Credit Bank, a new de novo bank headquartered in Salt Lake City, Utah, to offer innovative banking solutions for financing Ford and Lincoln vehicles and accepting deposits. The Bank will be a wholly owned subsidiary of Ford Credit. This role is crucial for the operational setup and ongoing management of the Bank's third-party ecosystem, including services provided by affiliates. As a member of the First Line of Defense, the Service Provider Oversight Lead will be responsible for the day-to-day execution of the Third-Party Risk Management (TPRM) framework, ensuring external partnerships comply with risk appetite and federal regulations. The position will collaborate with Ford Credit’s Vendor Management and oversee Ford Credit as a Service Provider.
Requirements
- Bachelor’s degree in Business Administration, Finance, Risk Management, or a related field, or equivalent work experience.
- At least 5 years of experience in the financial services industry.
- A minimum of 2 years specifically in Third-Party Risk Management (TPRM), Vendor Management, or Operational Risk within a bank.
- Experience working with regulators.
- Strong, working knowledge of banking regulations and guidance regarding third-party oversight and vendor management.
- Experience operating within a First Line of Defense capacity.
- Track record of performing oversight or audit functions.
- Strong ability to interpret complex data, financial statements, and SOC 1/SOC 2 reports.
- Demonstrated experience collaborating with cross-functional stakeholders in a high-pressure, regulated environment.
Responsibilities
- Support the identification, assessment, and mitigation of risks across the vendor lifecycle.
- Conduct pre-contract due diligence, evaluating provider financial health, operational resilience, and cybersecurity posture.
- Assist in drafting and monitoring Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) with Legal and Procurement.
- Ensure 'Right to Audit' and 'Step-in Rights' are documented as actionable tools.
- Support a continuous monitoring program by tracking and analyzing performance data and SOC reports.
- Serve as a point of contact for third-party service disruptions or data breaches, supporting operational response and remediation.
- Facilitate timely communication of third-party issues to the Second Line (Risk/Compliance) and leadership.
- Work with internal business unit leaders to help them achieve goals through third parties while maintaining a disciplined risk posture.
- Assist with operational queries during regulatory examinations to document third-party risk management.
- Help maintain an 'always-audit-ready' environment.
Benefits
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days
- Paid parental leave
- New parent ramp-up programs
- Subsidized back-up child care
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
